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Student loans

Central Research student loans complaints

Consumers have filed 744 complaints about Central Research's student loans, 530 in the last 12 months (+151%). Central Research answered 99.8% on time and closed 0% with relief. See the whole Central Research record.

Central Research against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest Central Research student loans complaints

ReceivedAboutIssueStateAnswerOn time
Nov 6, 2026Student loansIncorrect information on your reportAccount status incorrectOKExplainedYes
Nov 5, 2026Student loansIncorrect information on your reportAccount information incorrectFLExplainedYes
Nov 5, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Oct 31, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledGAExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedOHExplainedYes
Oct 29, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedTXExplainedYes
Oct 22, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Oct 21, 2026Student loansStruggling to repay your loanProblem with your payment planDCExplainedYes
Oct 20, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAExplainedYes
Oct 20, 2026Student loansIncorrect information on your reportAccount status incorrectWIExplainedYes
Oct 19, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Oct 19, 2026Student loansIncorrect information on your reportAccount status incorrectNYExplainedYes
Oct 19, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedNJExplainedYes
Oct 15, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Oct 15, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledSCExplainedYes
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerProblem with customer serviceCTExplainedYes
Oct 14, 2026Student loansIncorrect information on your reportAccount status incorrectOKExplainedYes
Oct 14, 2026Student loansIncorrect information on your reportAccount information incorrectNCExplainedYes
Oct 13, 2026Student loansIncorrect information on your reportAccount status incorrectORExplainedYes
Oct 13, 2026Student loansIncorrect information on your reportAccount information incorrectCAExplainedYes
Oct 12, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNYExplainedYes
Oct 10, 2026Student loansIncorrect information on your reportAccount status incorrectNYExplainedYes
Oct 10, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Oct 9, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportILExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsAZExplainedYes
Oct 7, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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