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Student loans

Navient student loans complaints

Consumers have filed 35,811 complaints about Navient's student loans, 462 in the last 12 months (-39%). Navient answered 100% on time and closed 0% with relief. See the whole Navient record.

Navient against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest Navient student loans complaints

ReceivedAboutIssueStateAnswerOn time
Nov 13, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledORExplainedYes
Nov 12, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Nov 11, 2026Student loansDealing with your lender or servicerCo-signerCAExplainedYes
Nov 10, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNCExplainedYes
Nov 8, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
Nov 6, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNCExplainedYes
Nov 6, 2026Student loansGetting a loanChanges in terms mid-deal or after closingMDExplainedYes
Nov 5, 2026Student loansDealing with your lender or servicerCo-signerGAExplainedYes
Nov 3, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOKExplainedYes
Nov 2, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Oct 29, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeIAExplainedYes
Oct 27, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsGAExplainedYes
Oct 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 23, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeCAExplainedYes
Oct 23, 2026Student loansGetting a loanLoan opened without my consent or knowledgeNCExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAIn progressYes
Oct 20, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 20, 2026Student loansDealing with your lender or servicerProblem with customer serviceNYExplainedYes
Oct 20, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Oct 15, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes
Oct 14, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanWAExplainedYes
Oct 10, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 10, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Oct 8, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes
Oct 7, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeMIIn progressYes
Oct 6, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Oct 6, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Oct 6, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes
Oct 4, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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