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Complaint log

Earnest complaint log

The newest complaints about Earnest, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jan 27, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedNYExplainedYes
Jan 26, 2026Student loansGetting a loanHigh pressure sales tactics or recruitingTXExplainedYes
Jan 23, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsNYExplainedYes
Jan 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTNExplainedYes
Jan 20, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
Jan 19, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTNExplainedYes
Jan 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Jan 10, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
Jan 10, 2026Student loansGetting a loanConfusing or misleading advertisingNCExplainedYes
Jan 6, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOKExplainedYes
Dec 31, 2025Student loansDealing with your lender or servicerProblem with customer serviceFLExplainedYes
Dec 19, 2025Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsMDExplainedYes
Dec 13, 2025Credit cardsImproper use of your reportReporting company used your report improperlyNYExplainedYes
Dec 12, 2025Student loansDealing with your lender or servicerProblem with customer serviceNYExplainedYes
Dec 10, 2025Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Nov 24, 2025Student loansGetting a loanHigh pressure sales tactics or recruitingINExplainedYes
Nov 24, 2025Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Nov 17, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Oct 28, 2025Student loansDealing with your lender or servicerProblem with customer serviceNYExplainedYes
Sep 24, 2025Student loansDealing with your lender or servicerReceived bad information about your loanMAExplainedYes
Sep 20, 2025Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Sep 4, 2025Student loansDealing with your lender or servicerReceived bad information about your loanOHExplainedYes
Aug 22, 2025Student loansDealing with your lender or servicerReceived bad information about your loanWIExplainedYes
Aug 19, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledMIExplainedYes
Aug 16, 2025Student loansDealing with your lender or servicerProblem with customer serviceNJExplainedYes
Aug 11, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeFLExplainedYes
Aug 8, 2025Student loansDealing with your lender or servicerReceived bad information about your loanWIExplainedYes
Aug 1, 2025Student loansDealing with your lender or servicerReceived bad information about your loanDEExplainedYes
Jul 29, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Jul 28, 2025Student loansIncorrect information on your reportAccount status incorrectFLExplainedYes
Jul 27, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNCExplainedYes
Jul 23, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Jul 18, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledMIExplainedYes
Jul 15, 2025Student loansDealing with your lender or servicerKeep getting calls about your loanWIExplainedYes
Jul 9, 2025Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Jul 1, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportVAExplainedYes
Jun 26, 2025Student loansStruggling to repay your loanProblem lowering your monthly paymentsCAExplainedYes
Jun 18, 2025Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsFLExplainedYes
Jun 16, 2025Student loansGetting a loanConfusing or misleading advertisingWIExplainedYes
Jun 11, 2025Student loansGetting a loanDenied loanMAExplainedYes
Jun 10, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNJExplainedYes
May 28, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTNExplainedYes
May 27, 2025Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneORExplainedYes
May 27, 2025Credit reportingImproper use of your reportReporting company used your report improperlyNCExplainedYes
May 5, 2025Debt collectionThreatened to contact someone or share information improperlyContacted your employerWIExplainedYes
Apr 25, 2025Student loansDealing with your lender or servicerProblem with customer serviceNYExplainedYes
Apr 22, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Apr 15, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMNExplainedYes
Apr 14, 2025Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Apr 9, 2025Student loansDealing with your lender or servicerReceived bad information about your loanMAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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