Mortgages
Excelerate Capital mortgages complaints
Consumers have filed 11 complaints about Excelerate Capital's mortgages. See the whole Excelerate Capital record.
Excelerate Capital against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Excelerate Capital | 0 | - | - |
Latest Excelerate Capital mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 27, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Mar 27, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Jul 23, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jan 9, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Sep 19, 2022 | Mortgages | Trouble during payment process | Explained |
| Aug 17, 2022 | Mortgages | Closing on a mortgage | Explained |
| Jun 9, 2022 | Mortgages | Trouble during payment process | Explained |
| Apr 26, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 15, 2022 | Mortgages | Trouble during payment process | Explained |
| Mar 4, 2022 | Mortgages | Closing on a mortgage | Explained |
| Feb 7, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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