Credit bureau · complaint record
Excelerate Capital complaints
Filed under Castle Mortgage Corporation dba Excelerate Capital
Consumers have filed 17 complaints about Excelerate Capital since 2022, 2 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is incorrect information on your report.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 17
- Last 12 months
- 2
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #342 of 566
Since February 2022
new vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Aug 25, 2026
Most complained-about credit bureaus & report companies
Excelerate Capital complaints by month
The busiest month was February 2022 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Excelerate Capital answered all time
- Closed with explanation1058.8%
- Untimely response741.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Excelerate Capital complaints are about
Top Excelerate Capital problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
Where Excelerate Capital complaints come from
Most complaints: California (11), Texas (3), Colorado (1), Illinois (1), New York (1).
Excelerate Capital compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Apple FinancingCredit reporting | 57 | 28 | C |
| 2 | Nav TechnologiesCredit reporting | 55 | 28 | C |
| 3 | Opportunity FundCredit reporting | 51 | 27 | C |
| 4 | Heritage Financial GroupCredit reporting | 0 | 27 | F |
| 5 | Informative ResearchCredit reporting | 60 | 26 | C |
| 6 | Pennsylvania Housing Finance AgencyCredit reporting | 56 | 25 | C |
| 7 | King of Credit FinancialCredit reporting | 10 | 25 | F |
| 8 | Excelerate CapitalCredit reporting | - | 2 | - |
Compare side by side: Excelerate Capital vs Apple Financing · Excelerate Capital vs Nav Technologies · Excelerate Capital vs Opportunity Fund · Excelerate Capital vs Heritage Financial Group
What people say about Excelerate Capital
All experiencesNo experiences with Excelerate Capital yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Excelerate Capital complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 25, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | No timely reply |
| Jan 5, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Oct 14, 2025 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | No timely reply |
| Oct 7, 2025 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | No timely reply |
| Aug 27, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| May 30, 2024 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Mar 27, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Jul 23, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jan 9, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Sep 19, 2022 | Mortgages | Trouble during payment process | Explained |
| Aug 17, 2022 | Mortgages | Closing on a mortgage | Explained |
| Jun 9, 2022 | Mortgages | Trouble during payment process | Explained |
Questions about Excelerate Capital
How many complaints does Excelerate Capital have?
Excelerate Capital has 17 complaints on record since February 2022, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Excelerate Capital respond to complaints?
Yes. Excelerate Capital answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Excelerate Capital?
The most common problems are incorrect information on your report (3), improper use of your report (1), trouble during payment process (5).
Is Excelerate Capital legit?
Excelerate Capital is a real company with a public complaint record: consumers have complained about it 17 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Excelerate Capital legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Excelerate Capital?
Complain to Excelerate Capital in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Excelerate Capital complaints come from?
Most come from California (11), Texas (3), Colorado (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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