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Exto credit cards complaints

Consumers have filed 171 complaints about Exto's credit cards, 123 in the last 12 months (+180%). Exto answered 98.4% on time and closed 0% with relief. See the whole Exto record.

Exto against other credit card companies

#Company12 monthsChangeOn timeReliefAll time
1Capital One14,231+52%99.9%22%71,421
2Citibank12,511+54%99.9%42%69,867
3Synchrony9,417+55%95.9%20%46,487
4JPMorgan Chase7,363+30%100%21%48,168
5Bank of America6,335+62%99.3%39%37,295
6American Express5,838+29%98.7%23%33,782
7Wells Fargo3,702+44%99.9%27%19,609
8Bread Financial (Comenity)3,690+29%100%47%21,535
9Goldman Sachs Bank (Apple Card, Marcus)3,156+36%100%27%10,467
10Barclays US2,871+36%100%7%18,152
11U.S. Bank2,011+50%100%33%11,339
12TransUnion1,897-74%100%57%19,687
13Exto123+180%98.4%0%171

Every card issuer ranked

Latest Exto credit cards complaints

ReceivedAboutIssueStateAnswerOn time
Jun 26, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Jun 24, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNCExplainedYes
Jun 23, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardOHExplainedYes
Jun 20, 2026Credit cardsClosing your accountCompany closed your accountWYExplainedYes
Jun 17, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardCAExplainedYes
Jun 16, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementGAExplainedYes
Jun 9, 2026Credit cardsClosing your accountCan't close your accountOKExplainedYes
Jun 4, 2026Credit cardsClosing your accountCan't close your accountINExplainedYes
Jun 2, 2026Credit cardsClosing your accountCan't close your accountNCExplainedYes
Jun 1, 2026Credit cardsOther features, terms, or problemsProblem with customer serviceOKExplainedYes
May 29, 2026Credit cardsFees or interestProblem with feesFLExplainedYes
May 27, 2026Credit cardsOther features, terms, or problemsOther problemNYExplainedYes
May 26, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementOKExplainedYes
May 21, 2026Credit cardsClosing your accountCan't close your accountARExplainedYes
May 21, 2026Credit cardsClosing your accountCan't close your accountARExplainedYes
May 21, 2026Credit cardsFees or interestProblem with feesTNExplainedYes
May 20, 2026Credit cardsOther features, terms, or problemsCredit card company forcing arbitrationSCExplainedYes
May 19, 2026Credit cardsProblem when making paymentsProblem during payment processKYExplainedYes
May 18, 2026Credit cardsClosing your accountCan't close your accountVAExplainedYes
May 17, 2026Credit cardsClosing your accountCan't close your accountFLExplainedYes
May 15, 2026Credit cardsClosing your accountCan't close your accountPAExplainedYes
May 14, 2026Credit cardsTrouble using your cardCan't use card to make purchasesFLExplainedNo
May 12, 2026Credit cardsClosing your accountCan't close your accountMNExplainedYes
May 12, 2026Credit cardsOther features, terms, or problemsOther problemVAExplainedYes
May 9, 2026Credit cardsClosing your accountCan't close your accountMIExplainedYes
May 7, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementOKExplainedYes
Apr 30, 2026Credit cardsOther features, terms, or problemsOther problemWVExplainedYes
Apr 27, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCOExplainedYes
Apr 23, 2026Credit cardsProblem with a purchase shown on your statementOvercharged for something you did purchase with the cardGAExplainedYes
Apr 22, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardFLExplainedYes

Your rights with credit card companies

Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.

Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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