Credit cards
Citibank credit cards complaints
Consumers have filed 69,867 complaints about Citibank's credit cards, 12,511 in the last 12 months (+54%). Citibank answered 99.9% on time and closed 42% with relief. See the whole Citibank record.
Citibank against other credit card companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Capital One | 14,231 | 99.9% | 22% |
| 2 | Citibank | 12,511 | 99.9% | 42% |
| 3 | Synchrony | 9,417 | 95.9% | 20% |
| 4 | JPMorgan Chase | 7,363 | 100% | 21% |
| 5 | Bank of America | 6,335 | 99.3% | 39% |
| 6 | American Express | 5,838 | 98.7% | 23% |
| 7 | Wells Fargo | 3,702 | 99.9% | 27% |
| 8 | Bread Financial (Comenity) | 3,690 | 100% | 47% |
| 9 | Goldman Sachs Bank (Apple Card, Marcus) | 3,156 | 100% | 27% |
| 10 | Barclays US | 2,871 | 100% | 7% |
| 11 | U.S. Bank | 2,011 | 100% | 33% |
| 12 | TransUnion | 1,897 | 100% | 57% |
Latest Citibank credit cards complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2026 | Credit cards | Fees or interestUnexpected increase in interest rate | Explained |
| Nov 6, 2026 | Credit cards | Credit monitoring or identity theft protection servicesBilling dispute for services | Explained |
| Nov 6, 2026 | Credit cards | Fees or interestProblem with fees | Money back |
| Nov 6, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Nov 5, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 5, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Nov 5, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Nov 5, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 5, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 5, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | Fixed |
| Nov 5, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Money back |
| Nov 5, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 4, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | Money back |
| Nov 4, 2026 | Credit cards | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 4, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Nov 4, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Nov 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 4, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Nov 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Nov 3, 2026 | Credit cards | Fees or interestCharged too much interest | Explained |
| Nov 3, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Nov 3, 2026 | Credit cards | Closing your accountCan't close your account | Fixed |
| Nov 3, 2026 | Credit cards | Fees or interestCharged too much interest | Money back |
| Nov 3, 2026 | Credit cards | Problem when making paymentsProblem during payment process | Money back |
| Nov 3, 2026 | Credit cards | Problem when making paymentsProblem during payment process | Explained |
| Nov 3, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Nov 3, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Nov 3, 2026 | Credit cards | Getting a credit cardApplication denied | Explained |
| Nov 3, 2026 | Credit cards | Improper use of your reportCredit inquiries on your report that you don't recognize | Fixed |
| Nov 3, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
Your rights with credit card companies
Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.
Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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