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Complaint log

Fay Servicing complaint log

The newest complaints about Fay Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 4, 2026MortgagesStruggling to pay mortgageForeclosureNJExplainedYes
Aug 4, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Aug 4, 2026MortgagesStruggling to pay mortgageForeclosureNYExplainedYes
Aug 4, 2026MortgagesTrouble during payment processPaying off the loanUTExplainedYes
Aug 4, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Aug 3, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
Aug 3, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureORExplainedYes
Jul 31, 2026MortgagesTrouble during payment processPayment processFLExplainedYes
Jul 31, 2026MortgagesTrouble during payment processFees chargedNYExplainedYes
Jul 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Jul 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Jul 28, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMAExplainedYes
Jul 27, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Jul 27, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNYExplainedYes
Jul 25, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Jul 25, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Jul 24, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Jul 24, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNYExplainedYes
Jul 22, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jul 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Jul 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Jul 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Jul 16, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuORExplainedYes
Jul 15, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processCAExplainedYes
Jul 14, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceWIExplainedYes
Jul 10, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Jul 10, 2026MortgagesTrouble during payment processPayment processUTExplainedYes
Jul 10, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCOExplainedYes
Jul 9, 2026MortgagesTrouble during payment processPaying off the loanIAExplainedYes
Jul 9, 2026Payday & personal loansIssues with repaymentFLExplainedYes
Jul 8, 2026MortgagesStruggling to pay mortgageForeclosureNYExplainedYes
Jul 7, 2026MortgagesTrouble during payment processPayment processFLExplainedYes
Jul 7, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMAExplainedYes
Jul 7, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingPAExplainedYes
Jul 7, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Jul 6, 2026MortgagesProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneVAExplainedYes
Jul 6, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOKExplainedYes
Jul 2, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Jul 1, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuLAExplainedYes
Jul 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Jun 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Jun 29, 2026MortgagesTrouble during payment processLien releaseTNExplainedYes
Jun 29, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefGAExplainedYes
Jun 29, 2026MortgagesStruggling to pay mortgageForeclosureTXExplainedYes
Jun 27, 2026MortgagesTrouble during payment processPayment processMIExplainedYes
Jun 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Jun 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Jun 25, 2026MortgagesTrouble during payment processPaying off the loanIDExplainedYes
Jun 25, 2026MortgagesIncorrect information on your reportAccount information incorrectIDExplainedYes
Jun 24, 2026MortgagesTrouble during payment processFees chargedNJExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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