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Mortgages

Fay Servicing mortgages complaints

Consumers have filed 3,726 complaints about Fay Servicing's mortgages, 343 in the last 12 months (-21%). Fay Servicing answered 99.7% on time and closed 0% with relief. See the whole Fay Servicing record.

Fay Servicing against other mortgage lenders & servicers

#Company12 monthsChangeOn timeReliefAll time
1Shellpoint Mortgage Servicing3,741+17%81.4%0%17,690
2Rocket Mortgage3,572+499%99.9%0%8,475
3Freedom Mortgage1,701+50%99.4%0%9,327
4Ocwen Financial1,514+44%100%1%35,815
5Wells Fargo1,187-8%100%9%49,962
6PennyMac1,157+86%99.9%13%5,470
7Select Portfolio Servicing1,130+34%99.9%0%15,278
8Carrington Mortgage Services1,081+124%99.7%0%6,641
9Selene967+53%100%0%3,082
10LoanCare862+107%100%0%7,382
11Mr. Cooper757-64%100%0%13,321
12JPMorgan Chase734+43%100%2%25,884
13Fay Servicing343-21%99.7%0%3,726

Every mortgage company ranked

Latest Fay Servicing mortgages complaints

ReceivedAboutIssueStateAnswerOn time
Jul 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Jun 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Jun 29, 2026MortgagesTrouble during payment processLien releaseTNExplainedYes
Jun 29, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefGAExplainedYes
Jun 29, 2026MortgagesStruggling to pay mortgageForeclosureTXExplainedYes
Jun 27, 2026MortgagesTrouble during payment processPayment processMIExplainedYes
Jun 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Jun 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Jun 25, 2026MortgagesTrouble during payment processPaying off the loanIDExplainedYes
Jun 25, 2026MortgagesIncorrect information on your reportAccount information incorrectIDExplainedYes
Jun 24, 2026MortgagesTrouble during payment processFees chargedNJExplainedYes
Jun 24, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Jun 22, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJExplainedYes
Jun 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Jun 18, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyPAExplainedYes
Jun 18, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Jun 18, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureFLExplainedYes
Jun 18, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Jun 18, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processMIExplainedYes
Jun 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Jun 15, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMAExplainedYes
Jun 15, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAExplainedYes
Jun 13, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMAExplainedYes
Jun 10, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefMDExplainedYes
Jun 9, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingIDExplainedYes
Jun 6, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureORExplainedYes
Jun 5, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuGAExplainedYes
Jun 4, 2026MortgagesStruggling to pay mortgageForeclosureMAExplainedYes
Jun 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMNExplainedYes
Jun 2, 2026MortgagesTrouble during payment processPaying off the loanMIExplainedYes

Your rights with mortgage lenders & servicers

Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.

Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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