First Choice Loan Services against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | First Choice Loan Services | 0 | new | - | - | 24 |
Every mortgage company ranked
Latest First Choice Loan Services mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 8, 2020 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| May 5, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | DE | Money back | No |
| May 4, 2020 | Mortgages | Struggling to pay mortgage | CA | Explained | No |
| Sep 27, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jun 5, 2019 | Mortgages | Closing on a mortgage | WA | Fixed | Yes |
| Dec 3, 2018 | Mortgages | Trouble during payment process | PA | Explained | Yes |
| Apr 12, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | HI | Explained | Yes |
| Mar 5, 2018 | Mortgages | Trouble during payment process | PA | Fixed | Yes |
| Dec 14, 2016 | Mortgages | Application, originator, mortgage broker | TX | Explained | Yes |
| Oct 11, 2016 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Oct 6, 2016 | Mortgages | Loan modification,collection,foreclosure | PA | Explained | Yes |
| Sep 29, 2016 | Mortgages | Application, originator, mortgage broker | PA | Explained | Yes |
| Sep 22, 2016 | Mortgages | Settlement process and costs | TX | Explained | Yes |
| Dec 1, 2015 | Mortgages | Application, originator, mortgage broker | ID | Explained | Yes |
| Jun 12, 2015 | Mortgages | Application, originator, mortgage broker | NM | Fixed | Yes |
| Mar 12, 2015 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Nov 7, 2014 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | Yes |
| Jul 14, 2014 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Feb 6, 2014 | Mortgages | Application, originator, mortgage broker | OH | Explained | Yes |
| Jul 9, 2013 | Mortgages | Loan modification,collection,foreclosure | DE | Explained | Yes |
| May 14, 2013 | Mortgages | Application, originator, mortgage broker | VA | Closed | Yes |
| Dec 23, 2012 | Mortgages | Application, originator, mortgage broker | VA | Money back | Yes |
| Dec 10, 2012 | Mortgages | Application, originator, mortgage broker | WA | Explained | Yes |
| Oct 17, 2012 | Mortgages | Application, originator, mortgage broker | AL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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