Mortgage company · complaint record
First Choice Loan Services complaints
Filed under FIRST CHOICE LOAN SERVICES INC.
Consumers have filed 26 complaints about First Choice Loan Services since 2012, none in the last 12 months. It answered 92.3% on time and closed 23% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 26
- Last 12 months
- 0
- Answered on time
- 92.3%
- Closed with relief
- 23%
- Last 30 days
- 0
- Rank
- -
Since October 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 8, 2020
First Choice Loan Services complaints by month
The busiest month was December 2012 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Choice Loan Services answered all time
- Closed with monetary relief27.7%
- Closed with non-monetary relief415.4%
- Closed with explanation1973.1%
- Closed13.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Choice Loan Services complaints are about
Top First Choice Loan Services problems
Where First Choice Loan Services complaints come from
Most complaints: Pennsylvania (5), Texas (5), California (4), Delaware (2), Virginia (2).
First Choice Loan Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | First Choice Loan ServicesMortgages | - | 0 | - |
Compare side by side: First Choice Loan Services vs Midwest Loan Services · First Choice Loan Services vs Truhome Solutions · First Choice Loan Services vs NEXA Mortgage · First Choice Loan Services vs Hilltop
What people say about First Choice Loan Services
All experiencesNo experiences with First Choice Loan Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Choice Loan Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 8, 2020 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Sep 8, 2020 | Mortgages | Trouble during payment process | Explained |
| May 5, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
| May 4, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Sep 27, 2019 | Mortgages | Trouble during payment process | Explained |
| Jun 5, 2019 | Mortgages | Closing on a mortgage | Fixed |
| Dec 3, 2018 | Mortgages | Trouble during payment process | Explained |
| Apr 24, 2018 | Credit reporting | Improper use of your reportReport provided to employer without your written authorization | Explained |
| Apr 12, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Mar 5, 2018 | Mortgages | Trouble during payment process | Fixed |
| Dec 14, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Oct 11, 2016 | Mortgages | Settlement process and costs | Explained |
Questions about First Choice Loan Services
How many complaints does First Choice Loan Services have?
First Choice Loan Services has 26 complaints on record since October 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does First Choice Loan Services respond to complaints?
Yes. First Choice Loan Services answered 92.3% of its complaints on time (within 15 days) and closed 23% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Choice Loan Services?
The most common problems are application, originator, mortgage broker (11), trouble during payment process (4), applying for a mortgage or refinancing an existing mortgage (2).
Is First Choice Loan Services legit?
First Choice Loan Services is a real company with a public complaint record: consumers have complained about it 26 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Choice Loan Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Choice Loan Services?
Complain to First Choice Loan Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Choice Loan Services complaints come from?
Most come from Pennsylvania (5), Texas (5), California (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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