First Direct Lending against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | First Direct Lending | 0 | new | - | - | 29 |
Every mortgage company ranked
Latest First Direct Lending mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 19, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NJ | No timely reply | No |
| Sep 17, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | No timely reply | No |
| May 9, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| May 2, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NC | Explained | Yes |
| May 1, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OH | Explained | Yes |
| Feb 14, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Feb 2, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | - | Explained | Yes |
| Jan 23, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Dec 19, 2017 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Oct 23, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Jun 20, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | VA | Explained | Yes |
| Jun 7, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | WA | Explained | Yes |
| Jun 1, 2017 | Mortgages | Closing on a mortgage | NC | Money back | Yes |
| May 18, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Apr 25, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Mar 8, 2017 | Mortgages | Credit decision / Underwriting | TN | Explained | Yes |
| Feb 13, 2017 | Mortgages | Credit decision / Underwriting | GA | Explained | Yes |
| Feb 9, 2017 | Mortgages | Application, originator, mortgage broker | GA | Explained | Yes |
| Jan 16, 2017 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Dec 5, 2016 | Mortgages | Application, originator, mortgage broker | OR | Explained | Yes |
| Nov 28, 2016 | Mortgages | Application, originator, mortgage broker | FL | Explained | Yes |
| Sep 4, 2016 | Mortgages | Credit decision / Underwriting | AZ | Explained | No |
| Jul 29, 2016 | Mortgages | Application, originator, mortgage broker | PA | Fixed | No |
| May 24, 2016 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Jan 31, 2016 | Mortgages | Credit decision / Underwriting | CA | Explained | Yes |
| Dec 9, 2015 | Mortgages | Credit decision / Underwriting | CO | Explained | Yes |
| Feb 25, 2015 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Nov 9, 2014 | Mortgages | Credit decision / Underwriting | CA | Explained | Yes |
| Oct 29, 2014 | Mortgages | Application, originator, mortgage broker | CA | Money back | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about First Direct Lending
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