Mortgage company · complaint record
First Direct Lending complaints
Filed under First Direct Lending, LLC
Consumers have filed 33 complaints about First Direct Lending since 2014, none in the last 12 months. It answered 84.8% on time and closed 10% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 33
- Last 12 months
- 0
- Answered on time
- 84.8%
- Closed with relief
- 10%
- Last 30 days
- 0
- Rank
- -
Since October 2014
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 19, 2020
First Direct Lending complaints by month
The busiest month was June 2017 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Direct Lending answered all time
- Closed with monetary relief26.1%
- Closed with non-monetary relief13%
- Closed with explanation2781.8%
- Untimely response39.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Direct Lending complaints are about
Top First Direct Lending problems
Where First Direct Lending complaints come from
Most complaints: California (10), Florida (5), North Carolina (3), Georgia (2), Illinois (1).
First Direct Lending compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | First Direct LendingMortgages | - | 0 | - |
Compare side by side: First Direct Lending vs Midwest Loan Services · First Direct Lending vs Truhome Solutions · First Direct Lending vs NEXA Mortgage · First Direct Lending vs Hilltop
What people say about First Direct Lending
All experiencesNo experiences with First Direct Lending yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Direct Lending complaints
Full logQuestions about First Direct Lending
How many complaints does First Direct Lending have?
First Direct Lending has 33 complaints on record since October 2014, including 0 in the last 12 months and 0 in the last 30 days.
Does First Direct Lending respond to complaints?
Yes. First Direct Lending answered 84.8% of its complaints on time (within 15 days) and closed 10% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Direct Lending?
The most common problems are applying for a mortgage or refinancing an existing mortgage (13), application, originator, mortgage broker (8), credit decision / Underwriting (6).
Is First Direct Lending legit?
First Direct Lending is a real company with a public complaint record: consumers have complained about it 33 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Direct Lending legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Direct Lending?
Complain to First Direct Lending in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Direct Lending complaints come from?
Most come from California (10), Florida (5), North Carolina (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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