First Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | First Mortgage | 0 | new | - | - | 26 |
Every mortgage company ranked
Latest First Mortgage mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 28, 2021 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Oct 26, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NC | Explained | Yes |
| Aug 25, 2021 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Aug 23, 2021 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Jul 14, 2021 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Mar 18, 2021 | Mortgages | Trouble during payment process | OK | Explained | Yes |
| Oct 9, 2017 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Sep 8, 2017 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Aug 12, 2017 | Mortgages | Closing on a mortgage | NM | Money back | Yes |
| Jun 6, 2017 | Mortgages | Closing on a mortgage | AZ | Explained | Yes |
| Dec 1, 2016 | Mortgages | Application, originator, mortgage broker | NM | Explained | Yes |
| Nov 29, 2016 | Mortgages | Loan modification,collection,foreclosure | MO | Explained | Yes |
| Oct 11, 2016 | Mortgages | Application, originator, mortgage broker | NM | Explained | Yes |
| Sep 22, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Aug 26, 2016 | Mortgages | Loan servicing, payments, escrow account | OK | Explained | Yes |
| Jul 25, 2016 | Mortgages | Settlement process and costs | NM | Explained | Yes |
| Apr 26, 2016 | Mortgages | Application, originator, mortgage broker | IA | Explained | Yes |
| Apr 15, 2016 | Mortgages | Loan servicing, payments, escrow account | OK | Money back | Yes |
| Feb 4, 2016 | Mortgages | Application, originator, mortgage broker | IA | Explained | Yes |
| Aug 22, 2015 | Mortgages | Settlement process and costs | ID | Money back | Yes |
| Aug 7, 2015 | Mortgages | Application, originator, mortgage broker | NM | Explained | Yes |
| May 27, 2015 | Mortgages | Application, originator, mortgage broker | NM | Explained | Yes |
| Mar 30, 2015 | Mortgages | Loan modification,collection,foreclosure | MI | Explained | Yes |
| Apr 23, 2014 | Mortgages | Loan servicing, payments, escrow account | CO | Money back | Yes |
| Aug 19, 2013 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Aug 17, 2012 | Mortgages | Application, originator, mortgage broker | IA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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