Mortgage company · complaint record
First Mortgage complaints
Filed under FIRST MORTGAGE COMPANY
Consumers have filed 26 complaints about First Mortgage since 2012, none in the last 12 months. It answered 100% on time and closed 15% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 26
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 15%
- Last 30 days
- 0
- Rank
- -
Since August 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Dec 28, 2021
First Mortgage complaints by month
The busiest month was August 2015 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Mortgage answered all time
- Closed with monetary relief415.4%
- Closed with explanation2284.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top First Mortgage problems
Where First Mortgage complaints come from
Most complaints: North Carolina (6), New Mexico (6), Oklahoma (3), Texas (3), Iowa (3).
First Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | First MortgageMortgages | - | 0 | - |
Compare side by side: First Mortgage vs Midwest Loan Services · First Mortgage vs Truhome Solutions · First Mortgage vs NEXA Mortgage · First Mortgage vs Hilltop
What people say about First Mortgage
All experiencesNo experiences with First Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 28, 2021 | Mortgages | Trouble during payment process | Explained |
| Oct 26, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 25, 2021 | Mortgages | Trouble during payment process | Explained |
| Aug 23, 2021 | Mortgages | Trouble during payment process | Explained |
| Jul 14, 2021 | Mortgages | Trouble during payment process | Explained |
| Mar 18, 2021 | Mortgages | Trouble during payment process | Explained |
| Oct 9, 2017 | Mortgages | Trouble during payment process | Explained |
| Sep 8, 2017 | Mortgages | Trouble during payment process | Explained |
| Aug 12, 2017 | Mortgages | Closing on a mortgage | Money back |
| Jun 6, 2017 | Mortgages | Closing on a mortgage | Explained |
| Dec 1, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Nov 29, 2016 | Mortgages | Loan modification,collection,foreclosure | Explained |
Questions about First Mortgage
How many complaints does First Mortgage have?
First Mortgage has 26 complaints on record since August 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does First Mortgage respond to complaints?
Yes. First Mortgage answered 100% of its complaints on time (within 15 days) and closed 15% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Mortgage?
The most common problems are trouble during payment process (7), application, originator, mortgage broker (7), loan servicing, payments, escrow account (5).
Is First Mortgage legit?
First Mortgage is a real company with a public complaint record: consumers have complained about it 26 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Mortgage?
Complain to First Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Mortgage complaints come from?
Most come from North Carolina (6), New Mexico (6), Oklahoma (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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