First Niagara Financial Group against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | First Niagara Financial Group | 0 | new | - | - | 103 |
Every mortgage company ranked
Latest First Niagara Financial Group mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 1, 2017 | Mortgages | Loan servicing, payments, escrow account | NY | No timely reply | No |
| Jan 13, 2017 | Mortgages | Loan modification,collection,foreclosure | CT | No timely reply | No |
| Sep 20, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Sep 6, 2016 | Mortgages | Loan modification,collection,foreclosure | NY | Explained | Yes |
| Aug 12, 2016 | Mortgages | Loan modification,collection,foreclosure | PA | Explained | Yes |
| Aug 11, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Jul 25, 2016 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | Yes |
| Jul 25, 2016 | Mortgages | Other | NY | Explained | Yes |
| Jul 20, 2016 | Mortgages | Loan modification,collection,foreclosure | NY | Explained | Yes |
| Jun 23, 2016 | Mortgages | Settlement process and costs | PA | Explained | Yes |
| May 27, 2016 | Mortgages | Application, originator, mortgage broker | NY | Explained | Yes |
| May 25, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| May 25, 2016 | Mortgages | Application, originator, mortgage broker | NY | Explained | Yes |
| May 3, 2016 | Mortgages | Credit decision / Underwriting | NY | Explained | Yes |
| May 3, 2016 | Mortgages | Credit decision / Underwriting | NY | Explained | Yes |
| Apr 15, 2016 | Mortgages | Application, originator, mortgage broker | NY | Explained | Yes |
| Mar 21, 2016 | Mortgages | Loan modification,collection,foreclosure | CT | Explained | Yes |
| Mar 7, 2016 | Mortgages | Loan modification,collection,foreclosure | NY | Explained | Yes |
| Mar 2, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Feb 22, 2016 | Mortgages | Credit decision / Underwriting | CT | Explained | Yes |
| Feb 19, 2016 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | Yes |
| Feb 19, 2016 | Mortgages | Application, originator, mortgage broker | NY | Explained | Yes |
| Feb 12, 2016 | Mortgages | Loan modification,collection,foreclosure | NY | Explained | Yes |
| Feb 9, 2016 | Mortgages | Loan servicing, payments, escrow account | CT | Explained | Yes |
| Feb 2, 2016 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | Yes |
| Jan 27, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Jan 15, 2016 | Mortgages | Application, originator, mortgage broker | NY | Explained | Yes |
| Jan 7, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Dec 25, 2015 | Mortgages | Application, originator, mortgage broker | NY | Explained | Yes |
| Nov 17, 2015 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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