Bank · complaint record
First Niagara Financial Group complaints
Filed under FIRST NIAGARA FINANCIAL GROUP, INC.
Consumers have filed 504 complaints about First Niagara Financial Group since 2012, none in the last 12 months. It answered 97% on time and closed 25% with relief for the customer. The most common problem is account opening, closing, or management.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 504
- Last 12 months
- 0
- Answered on time
- 97%
- Closed with relief
- 25%
- Last 30 days
- 0
- Rank
- -
Since March 2012
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Mar 1, 2017
First Niagara Financial Group complaints by month
The busiest month was June 2012 (25 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Niagara Financial Group answered all time
- Closed with monetary relief7314.5%
- Closed with non-monetary relief489.5%
- Closed with relief51%
- Closed with explanation36672.6%
- Closed30.6%
- Closed without relief61.2%
- Untimely response30.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Niagara Financial Group complaints are about
Top First Niagara Financial Group problems
Where First Niagara Financial Group complaints come from
Most complaints: New York (264), Pennsylvania (109), Connecticut (61), Massachusetts (13), New Jersey (11).
First Niagara Financial Group compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | First Niagara Financial GroupBank accounts | - | 0 | - |
Compare side by side: First Niagara Financial Group vs Bancfirst · First Niagara Financial Group vs Banner · First Niagara Financial Group vs Customers Bancorp · First Niagara Financial Group vs RBC Bank
What people say about First Niagara Financial Group
All experiencesNo experiences with First Niagara Financial Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Niagara Financial Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 1, 2017 | Mortgages | Loan servicing, payments, escrow account | No timely reply |
| Jan 13, 2017 | Mortgages | Loan modification,collection,foreclosure | No timely reply |
| Oct 6, 2016 | Bank accounts | Account opening, closing, or management | Explained |
| Oct 4, 2016 | Bank accounts | Deposits and withdrawals | Explained |
| Oct 4, 2016 | Credit cards | Delinquent account | Explained |
| Sep 20, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Sep 16, 2016 | Bank accounts | Using a debit or ATM card | Money back |
| Sep 9, 2016 | Credit cards | Other | Explained |
| Sep 6, 2016 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Aug 27, 2016 | Bank accounts | Problems caused by my funds being low | Explained |
| Aug 25, 2016 | Bank accounts | Problems caused by my funds being low | Explained |
| Aug 23, 2016 | Bank accounts | Account opening, closing, or management | Explained |
Questions about First Niagara Financial Group
How many complaints does First Niagara Financial Group have?
First Niagara Financial Group has 504 complaints on record since March 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does First Niagara Financial Group respond to complaints?
Yes. First Niagara Financial Group answered 97% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Niagara Financial Group?
The most common problems are account opening, closing, or management (125), deposits and withdrawals (75), problems caused by my funds being low (58).
Is First Niagara Financial Group legit?
First Niagara Financial Group is a real company with a public complaint record: consumers have complained about it 504 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Niagara Financial Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Niagara Financial Group?
Complain to First Niagara Financial Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Niagara Financial Group complaints come from?
Most come from New York (264), Pennsylvania (109), Connecticut (61). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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