Debt collector · complaint record
First Step Group complaints
Filed under First Step Group, LLC
Consumers have filed 35 complaints about First Step Group since 2014, none in the last 12 months. It answered 82.9% on time and closed 0% with relief for the customer. The most common problem is cont'd attempts collect debt not owed.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 35
- Last 12 months
- 0
- Answered on time
- 82.9%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since June 2014
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Mar 2, 2024
First Step Group complaints by month
The busiest month was July 2015 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Step Group answered all time
- Closed with explanation3291.4%
- Closed12.9%
- Untimely response25.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Step Group complaints are about
Top First Step Group problems
Inside "Cont'd attempts collect debt not owed"
- Debt is not mine 6
- Debt was paid 3
- Debt was discharged in bankruptcy 2
- Debt resulted from identity theft 1
Where First Step Group complaints come from
Most complaints: California (5), Florida (5), Maryland (3), Texas (3), Virginia (2).
First Step Group compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | First Step GroupDebt collection | - | 0 | - |
Compare side by side: First Step Group vs Green Square · First Step Group vs EMoneyUSA · First Step Group vs Mullooly Jeffrey Rooney & Flynn · First Step Group vs Credit World Services
What people say about First Step Group
All experiencesNo experiences with First Step Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Step Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 2, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | No timely reply |
| Sep 7, 2018 | Mortgages | Trouble during payment process | No timely reply |
| May 2, 2017 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Mar 27, 2017 | Debt collection | Disclosure verification of debtNot given enough info to verify debt | Explained |
| Dec 7, 2016 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Dec 5, 2016 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 16, 2016 | Debt collection | Cont'd attempts collect debt not owedDebt is not mine | Explained |
| Aug 19, 2016 | Debt collection | Cont'd attempts collect debt not owedDebt was discharged in bankruptcy | Explained |
| Aug 15, 2016 | Debt collection | Cont'd attempts collect debt not owedDebt resulted from identity theft | Explained |
| Jul 29, 2016 | Debt collection | Cont'd attempts collect debt not owedDebt was discharged in bankruptcy | Explained |
| Jun 28, 2016 | Debt collection | Cont'd attempts collect debt not owedDebt is not mine | Explained |
| May 24, 2016 | Debt collection | Cont'd attempts collect debt not owedDebt is not mine | Explained |
Questions about First Step Group
How many complaints does First Step Group have?
First Step Group has 35 complaints on record since June 2014, including 0 in the last 12 months and 0 in the last 30 days.
Does First Step Group respond to complaints?
Yes. First Step Group answered 82.9% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Step Group?
The most common problems are cont'd attempts collect debt not owed (12), disclosure verification of debt (9), communication tactics (5).
Is First Step Group legit?
First Step Group is a real company with a public complaint record: consumers have complained about it 35 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Step Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Step Group?
Complain to First Step Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Step Group complaints come from?
Most come from California (5), Florida (5), Maryland (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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