Generation Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Generation Mortgage | 0 | new | - | - | 58 |
Every mortgage company ranked
Latest Generation Mortgage mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 9, 2016 | Mortgages | Loan modification,collection,foreclosure | IL | Explained | No |
| Aug 8, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | No |
| Jun 15, 2016 | Mortgages | Loan servicing, payments, escrow account | NJ | Explained | No |
| Dec 8, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Nov 12, 2015 | Mortgages | Application, originator, mortgage broker | HI | Explained | Yes |
| Oct 23, 2015 | Mortgages | Loan servicing, payments, escrow account | PR | Explained | Yes |
| Oct 13, 2015 | Mortgages | Loan modification,collection,foreclosure | GA | Explained | Yes |
| Aug 4, 2015 | Mortgages | Loan servicing, payments, escrow account | - | Explained | Yes |
| Aug 3, 2015 | Mortgages | Loan servicing, payments, escrow account | PR | Explained | Yes |
| May 20, 2015 | Mortgages | Loan modification,collection,foreclosure | MD | Explained | Yes |
| May 8, 2015 | Mortgages | Loan modification,collection,foreclosure | NV | Explained | Yes |
| Apr 25, 2015 | Mortgages | Loan servicing, payments, escrow account | DC | Explained | Yes |
| Apr 6, 2015 | Mortgages | Settlement process and costs | OK | Explained | Yes |
| Feb 28, 2015 | Mortgages | Application, originator, mortgage broker | NC | Explained | Yes |
| Feb 26, 2015 | Mortgages | Loan servicing, payments, escrow account | VT | Explained | Yes |
| Jan 27, 2015 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | Yes |
| Dec 28, 2014 | Mortgages | Loan modification,collection,foreclosure | OR | Explained | Yes |
| Dec 10, 2014 | Mortgages | Loan modification,collection,foreclosure | PA | Explained | Yes |
| Dec 2, 2014 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Nov 17, 2014 | Mortgages | Loan servicing, payments, escrow account | NJ | Explained | Yes |
| Sep 25, 2014 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Sep 12, 2014 | Mortgages | Application, originator, mortgage broker | MD | Explained | Yes |
| Aug 28, 2014 | Mortgages | Settlement process and costs | UT | Explained | Yes |
| Jul 30, 2014 | Mortgages | Settlement process and costs | TX | Explained | Yes |
| Jul 16, 2014 | Mortgages | Loan modification,collection,foreclosure | MD | Explained | Yes |
| Jul 3, 2014 | Mortgages | Loan servicing, payments, escrow account | MI | Explained | Yes |
| Jul 1, 2014 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | Yes |
| May 29, 2014 | Mortgages | Loan modification,collection,foreclosure | GA | Explained | Yes |
| Mar 19, 2014 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Jan 22, 2014 | Mortgages | Application, originator, mortgage broker | SC | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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