Generation Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Generation Mortgage | 0 | new | - | - | 58 |
Every mortgage company ranked
Latest Generation Mortgage mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 14, 2014 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| Jan 9, 2014 | Mortgages | Loan servicing, payments, escrow account | NJ | Explained | Yes |
| Jan 6, 2014 | Mortgages | Loan modification,collection,foreclosure | PA | Explained | Yes |
| Dec 9, 2013 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Sep 17, 2013 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | Yes |
| Aug 19, 2013 | Mortgages | Settlement process and costs | VA | Explained | Yes |
| Aug 10, 2013 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | Yes |
| Aug 1, 2013 | Mortgages | Loan servicing, payments, escrow account | MD | Explained | Yes |
| Jun 25, 2013 | Mortgages | Loan servicing, payments, escrow account | VA | Explained | Yes |
| Jun 15, 2013 | Mortgages | Loan servicing, payments, escrow account | HI | Explained | Yes |
| Jun 11, 2013 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Jun 6, 2013 | Mortgages | Loan modification,collection,foreclosure | PA | Explained | Yes |
| May 28, 2013 | Mortgages | Application, originator, mortgage broker | PA | Explained | Yes |
| May 22, 2013 | Mortgages | Credit decision / Underwriting | HI | Explained | Yes |
| Apr 25, 2013 | Mortgages | Loan modification,collection,foreclosure | AL | Explained | Yes |
| Apr 4, 2013 | Mortgages | Loan modification,collection,foreclosure | SC | Explained | Yes |
| Feb 8, 2013 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Jan 14, 2013 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Dec 28, 2012 | Mortgages | Loan modification,collection,foreclosure | SC | Explained | Yes |
| Dec 18, 2012 | Mortgages | Application, originator, mortgage broker | AR | Money back | Yes |
| Oct 30, 2012 | Mortgages | Loan modification,collection,foreclosure | MD | Explained | Yes |
| Oct 17, 2012 | Mortgages | Application, originator, mortgage broker | IL | Explained | Yes |
| Sep 3, 2012 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Aug 22, 2012 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| May 15, 2012 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Mar 22, 2012 | Mortgages | Credit decision / Underwriting | TX | Explained | No |
| Feb 10, 2012 | Mortgages | Loan modification,collection,foreclosure | TX | No timely reply | No |
| Jan 25, 2012 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | No |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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