Mortgage company · complaint record
Generation Mortgage complaints
Filed under GENERATION MORTGAGE COMPANY
Consumers have filed 61 complaints about Generation Mortgage since 2012, none in the last 12 months. It answered 90.2% on time and closed 2% with relief for the customer. The most common problem is loan servicing, payments, escrow account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 61
- Last 12 months
- 0
- Answered on time
- 90.2%
- Closed with relief
- 2%
- Last 30 days
- 0
- Rank
- -
Since January 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 9, 2016
Generation Mortgage complaints by month
The busiest month was June 2013 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Generation Mortgage answered all time
- Closed with monetary relief11.6%
- Closed with explanation5996.7%
- Untimely response11.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Generation Mortgage complaints are about
Top Generation Mortgage problems
Where Generation Mortgage complaints come from
Most complaints: Pennsylvania (7), California (6), Maryland (5), Texas (5), South Carolina (3).
Generation Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Generation MortgageMortgages | - | 0 | - |
Compare side by side: Generation Mortgage vs Midwest Loan Services · Generation Mortgage vs Truhome Solutions · Generation Mortgage vs NEXA Mortgage · Generation Mortgage vs Hilltop
What people say about Generation Mortgage
All experiencesNo experiences with Generation Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Generation Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2016 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Aug 8, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Jun 15, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Dec 8, 2015 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Nov 12, 2015 | Mortgages | Application, originator, mortgage broker | Explained |
| Oct 23, 2015 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Oct 13, 2015 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Aug 4, 2015 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Aug 3, 2015 | Mortgages | Loan servicing, payments, escrow account | Explained |
| May 20, 2015 | Mortgages | Loan modification,collection,foreclosure | Explained |
| May 8, 2015 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Apr 25, 2015 | Mortgages | Loan servicing, payments, escrow account | Explained |
Questions about Generation Mortgage
How many complaints does Generation Mortgage have?
Generation Mortgage has 61 complaints on record since January 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Generation Mortgage respond to complaints?
Yes. Generation Mortgage answered 90.2% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Generation Mortgage?
The most common problems are loan servicing, payments, escrow account (25), loan modification,collection,foreclosure (16), application, originator, mortgage broker (10).
Is Generation Mortgage legit?
Generation Mortgage is a real company with a public complaint record: consumers have complained about it 61 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Generation Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Generation Mortgage?
Complain to Generation Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Generation Mortgage complaints come from?
Most come from Pennsylvania (7), California (6), Maryland (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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