Mortgage company · complaint record
Great Western Financial Services complaints
Filed under Great Western Financial Services, Inc.
Consumers have filed 7 complaints about Great Western Financial Services since 2016, none in the last 12 months. It answered 100% on time and closed 57% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 57%
- Last 30 days
- 0
- Rank
- -
Since April 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 3, 2022
Great Western Financial Services complaints by month
The busiest month was April 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Great Western Financial Services answered all time
- Closed with monetary relief342.9%
- Closed with non-monetary relief114.3%
- Closed with explanation342.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Great Western Financial Services complaints are about
Top Great Western Financial Services problems
Great Western Financial Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Great Western Financial ServicesMortgages | - | 0 | - |
Compare side by side: Great Western Financial Services vs Midwest Loan Services · Great Western Financial Services vs Truhome Solutions · Great Western Financial Services vs NEXA Mortgage · Great Western Financial Services vs Hilltop
What people say about Great Western Financial Services
All experiencesNo experiences with Great Western Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Great Western Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 3, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 8, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Fixed |
| Nov 15, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 11, 2018 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| May 2, 2017 | Mortgages | Closing on a mortgage | Money back |
| Feb 27, 2017 | Mortgages | Application, originator, mortgage broker | Money back |
| Apr 15, 2016 | Mortgages | Loan modification,collection,foreclosure | Money back |
Questions about Great Western Financial Services
How many complaints does Great Western Financial Services have?
Great Western Financial Services has 7 complaints on record since April 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Great Western Financial Services respond to complaints?
Yes. Great Western Financial Services answered 100% of its complaints on time (within 15 days) and closed 57% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Great Western Financial Services?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2), struggling to pay mortgage (1), closing on a mortgage (1).
Is Great Western Financial Services legit?
Great Western Financial Services is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Great Western Financial Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Great Western Financial Services?
Complain to Great Western Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Great Western Financial Services complaints come from?
Most come from Texas (6), Colorado (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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