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Complaint log

Guaranteed Rate complaint log

The newest complaints about Guaranteed Rate, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jun 25, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMOExplainedYes
Jun 25, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Jun 23, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNVExplainedYes
Jun 19, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureINExplainedYes
Jun 18, 2026MortgagesImproper use of your reportReceived unsolicited financial product or insurance offers after opting outMEExplainedYes
Jun 11, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Jun 10, 2026MortgagesTrouble during payment processPaying off the loanIDExplainedYes
Jun 9, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJExplainedYes
Jun 7, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processTXExplainedYes
Jun 7, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
May 29, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingNDExplainedYes
May 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processMAExplainedYes
May 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsFLExplainedYes
May 13, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalMAExplainedYes
May 2, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingWIExplainedYes
May 1, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingMIExplainedYes
Apr 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceWIExplainedYes
Apr 26, 2026MortgagesTrouble during payment processPaying off the loanNJExplainedYes
Apr 24, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresFLExplainedYes
Apr 24, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingCAExplainedYes
Apr 24, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processALExplainedYes
Apr 17, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresOHExplainedYes
Apr 16, 2026MortgagesTrouble during payment processPayment processGAExplainedYes
Apr 15, 2026MortgagesTrouble during payment processPayment processTXExplainedYes
Apr 13, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMIExplainedYes
Apr 2, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processILExplainedYes
Apr 2, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processMNExplainedYes
Apr 1, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalVAExplainedYes
Mar 29, 2026MortgagesTrouble during payment processPayment processILExplainedYes
Mar 26, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Mar 25, 2026MortgagesClosing on a mortgageFees or costs after closingVAExplainedYes
Mar 25, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Mar 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Mar 17, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingCTExplainedYes
Mar 13, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Mar 11, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processLAExplainedYes
Mar 9, 2026MortgagesIncorrect information on your reportAccount information incorrectILExplainedYes
Feb 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureFLExplainedYes
Feb 26, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Feb 20, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureWIExplainedYes
Feb 20, 2026MortgagesTrouble during payment processPayment processFLExplainedYes
Feb 16, 2026MortgagesClosing on a mortgageSetting up an escrow account for taxes and insuranceFLExplainedYes
Feb 9, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceRIExplainedYes
Feb 8, 2026MortgagesTrouble during payment processPayment processNVExplainedYes
Feb 4, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Feb 2, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeFLExplainedYes
Jan 20, 2026MortgagesClosing on a mortgageFees or costs after closingNVExplainedYes
Jan 19, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingMOExplainedYes
Jan 14, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeFLExplainedYes
Jan 12, 2026MortgagesTrouble during payment processPayment processNVExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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