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Complaint log

Guaranteed Rate complaint log

The newest complaints about Guaranteed Rate, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jan 8, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processFLExplainedYes
Jan 6, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Jan 6, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Jan 5, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWVExplainedYes
Jan 4, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresMIExplainedYes
Jan 2, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCTExplainedYes
Dec 23, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNVExplainedYes
Dec 22, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
Dec 16, 2025MortgagesTrouble during payment processPayment processCAExplainedYes
Dec 16, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processNYExplainedYes
Dec 16, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCExplainedYes
Dec 15, 2025MortgagesTrouble during payment processLoan sold or transferred to another companyTXExplainedYes
Dec 15, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresTXExplainedYes
Dec 10, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingILExplainedYes
Nov 26, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Nov 25, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceNVExplainedYes
Nov 18, 2025Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Nov 17, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processOHExplainedYes
Nov 12, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTXExplainedYes
Nov 10, 2025MortgagesTrouble during payment processLoan sold or transferred to another companyILExplainedYes
Nov 8, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processTXExplainedYes
Nov 7, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Nov 6, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingGAExplainedYes
Nov 4, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanUTExplainedYes
Oct 28, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXExplainedYes
Oct 28, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresNJExplainedYes
Oct 15, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Oct 10, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingCAExplainedYes
Oct 5, 2025MortgagesClosing on a mortgageFees or costs after closingTXExplainedYes
Sep 30, 2025Payday & personal loansGetting the loanFLExplainedYes
Sep 24, 2025Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportPAExplainedYes
Sep 6, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCExplainedYes
Sep 3, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingILExplainedYes
Aug 29, 2025Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Aug 24, 2025MortgagesTrouble during payment processPayment processCAExplainedYes
Aug 19, 2025MortgagesClosing on a mortgageSetting up an escrow account for taxes and insurancePAExplainedYes
Aug 16, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Aug 12, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedPAExplainedYes
Aug 6, 2025Payday & personal loansGetting the loanUTExplainedYes
Jul 28, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingCOExplainedYes
Jul 23, 2025MortgagesImproper use of your reportReporting company used your report improperlyWAExplainedYes
Jul 18, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanILExplainedYes
Jul 15, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Jul 14, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processFLExplainedYes
Jun 30, 2025Payday & personal loansGetting the loanPAExplainedYes
Jun 30, 2025MortgagesTrouble during payment processLoan sold or transferred to another companyILExplainedYes
Jun 30, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingCAExplainedYes
Jun 30, 2025MortgagesClosing on a mortgageChanges in loan terms during or after closingCAExplainedYes
Jun 26, 2025MortgagesClosing on a mortgageFees or costs after closingTXExplainedYes
Jun 18, 2025MortgagesClosing on a mortgageDelays with the closing processFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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