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Complaint log

Guaranteed Rate complaint log

The newest complaints about Guaranteed Rate, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jun 18, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Jun 18, 2025Credit reportingIncorrect information on your reportAccount status incorrectNYExplainedYes
Jun 16, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processVAExplainedYes
Jun 3, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanAZExplainedYes
May 23, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalILExplainedYes
May 22, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
May 10, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceILExplainedYes
May 1, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingGAExplainedYes
Apr 28, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingILExplainedYes
Apr 20, 2025Credit reportingImproper use of your reportReporting company used your report improperlyWAExplainedYes
Apr 19, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCAExplainedYes
Apr 11, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Mar 26, 2025Credit reportingImproper use of your reportReporting company used your report improperlyNCExplainedYes
Mar 5, 2025MortgagesClosing on a mortgageFees or costs after closingILExplainedYes
Feb 23, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanILExplainedYes
Feb 20, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalILExplainedYes
Feb 18, 2025MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCExplainedYes
Feb 15, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Feb 15, 2025MortgagesTrouble during payment processLoan sold or transferred to another companyOKExplainedYes
Feb 10, 2025MortgagesClosing on a mortgageChanges in loan terms during or after closingILMoney backYes
Feb 7, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Feb 3, 2025MortgagesClosing on a mortgageChanges in loan terms during or after closingAZExplainedYes
Jan 29, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNVExplainedYes
Jan 18, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceGAExplainedYes
Jan 17, 2025Credit reportingProblem with a company's investigation into an existing issueWas not notified of investigation status or resultsMDExplainedYes
Jan 11, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresILExplainedYes
Jan 7, 2025MortgagesTrouble during payment processPayment processALExplainedYes
Jan 3, 2025MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefFLExplainedYes
Dec 31, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresPAExplainedYes
Dec 30, 2024Debt collectionAttempts to collect debt not owedDebt was paidWIExplainedYes
Dec 27, 2024MortgagesClosing on a mortgageChanges in loan terms during or after closingNJExplainedYes
Dec 20, 2024MortgagesStruggling to pay mortgageForeclosureCAExplainedYes
Dec 16, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAExplainedYes
Dec 6, 2024Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeMIExplainedYes
Dec 6, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresILExplainedYes
Nov 27, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCAExplainedYes
Nov 26, 2024MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingFLExplainedYes
Nov 25, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresGAExplainedYes
Nov 23, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresCAExplainedYes
Nov 21, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresCAExplainedYes
Nov 21, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresSCExplainedYes
Nov 21, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Nov 11, 2024Credit reportingIncorrect information on your reportInformation belongs to someone elseMOExplainedYes
Nov 1, 2024MortgagesStruggling to pay mortgageForeclosureTXExplainedYes
Oct 31, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingILExplainedYes
Oct 24, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalILExplainedYes
Oct 11, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processCAExplainedYes
Oct 2, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingPAExplainedYes
Sep 26, 2024MortgagesTrouble during payment processFees chargedOHExplainedYes
Sep 17, 2024MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNYExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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