Hancock Whitney Bank against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Hancock Whitney Bank | 8 | new | 100% | 12% | 120 |
Every mortgage company ranked
Latest Hancock Whitney Bank mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 25, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | LA | Explained | Yes |
| Sep 3, 2026 | Mortgages | Trouble during payment processPayment process | LA | Explained | Yes |
| Jul 14, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | LA | Explained | Yes |
| Jun 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | PA | Explained | Yes |
| May 20, 2026 | Mortgages | Trouble during payment processPayment process | FL | Explained | Yes |
| Mar 26, 2026 | Mortgages | Trouble during payment processPayment process | LA | Explained | Yes |
| Jan 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | TN | Explained | Yes |
| Jan 20, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | LA | Money back | Yes |
| Oct 28, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | LA | Explained | Yes |
| May 19, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | LA | Explained | Yes |
| Nov 22, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | LA | Explained | Yes |
| Aug 16, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MS | Explained | Yes |
| Jul 5, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | FL | Fixed | Yes |
| May 13, 2024 | Mortgages | Struggling to pay mortgageForeclosure | LA | Explained | Yes |
| Apr 1, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TX | Explained | Yes |
| Feb 8, 2024 | Mortgages | Trouble during payment processPayment process | LA | Money back | Yes |
| Aug 4, 2023 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jun 29, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | LA | Explained | Yes |
| Jun 4, 2023 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Mar 13, 2023 | Mortgages | Trouble during payment process | LA | Explained | Yes |
| Jan 31, 2023 | Mortgages | Trouble during payment process | LA | Explained | Yes |
| Jan 20, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Nov 13, 2022 | Mortgages | Trouble during payment process | LA | Explained | Yes |
| Feb 7, 2022 | Mortgages | Trouble during payment process | FL | Money back | Yes |
| Sep 30, 2021 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Jul 20, 2021 | Mortgages | Struggling to pay mortgage | LA | Explained | Yes |
| Jul 8, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Jun 22, 2021 | Mortgages | Closing on a mortgage | GA | Explained | Yes |
| Apr 19, 2021 | Mortgages | Trouble during payment process | LA | Fixed | Yes |
| Apr 14, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | LA | Fixed | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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