Hope Bancorp against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Hope Bancorp | 1 | new | 100% | 0% | 25 |
Every mortgage company ranked
Latest Hope Bancorp mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 31, 2025 | Mortgages | Incorrect information on your reportAccount information incorrect | TX | Explained | Yes |
| Oct 15, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | CA | Explained | Yes |
| Oct 12, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | WA | Explained | Yes |
| Jul 14, 2025 | Mortgages | Struggling to pay mortgageForeclosure | CA | Explained | Yes |
| Mar 25, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | NJ | Explained | Yes |
| Nov 5, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | CA | Explained | Yes |
| Oct 10, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | CA | Explained | Yes |
| Sep 10, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | CA | Explained | Yes |
| Apr 22, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | CA | Explained | Yes |
| Dec 8, 2022 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Nov 28, 2022 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Mar 9, 2022 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Oct 3, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Aug 25, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Aug 11, 2021 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Jun 30, 2021 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Jun 25, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jun 18, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| May 26, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Mar 18, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| May 19, 2020 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Mar 30, 2020 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Jan 8, 2020 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Sep 5, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| May 21, 2018 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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