Mortgage company · complaint record
Innovative Mortgage Services complaints
Filed under Innovative Mortgage Services, Inc.
Consumers have filed 5 complaints about Innovative Mortgage Services since 2015, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since July 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 3, 2025
Innovative Mortgage Services complaints by month
The busiest month was July 2015 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Innovative Mortgage Services answered all time
- Closed with explanation5100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Innovative Mortgage Services problems
Inside "Closing on a mortgage"
- Trying to communicate with the company to fix an issue with the loan closing 1
Innovative Mortgage Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Innovative Mortgage ServicesMortgages | - | 0 | - |
Compare side by side: Innovative Mortgage Services vs Midwest Loan Services · Innovative Mortgage Services vs Truhome Solutions · Innovative Mortgage Services vs NEXA Mortgage · Innovative Mortgage Services vs Hilltop
What people say about Innovative Mortgage Services
All experiencesNo experiences with Innovative Mortgage Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Innovative Mortgage Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 9, 2022 | Mortgages | Closing on a mortgage | Explained |
| Mar 9, 2021 | Mortgages | Closing on a mortgage | Explained |
| Dec 30, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 27, 2015 | Mortgages | Application, originator, mortgage broker | Explained |
Questions about Innovative Mortgage Services
How many complaints does Innovative Mortgage Services have?
Innovative Mortgage Services has 5 complaints on record since July 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does Innovative Mortgage Services respond to complaints?
Yes. Innovative Mortgage Services answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Innovative Mortgage Services?
The most common problems are closing on a mortgage (3), application, originator, mortgage broker (1), applying for a mortgage or refinancing an existing mortgage (1).
Is Innovative Mortgage Services legit?
Innovative Mortgage Services is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Innovative Mortgage Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Innovative Mortgage Services?
Complain to Innovative Mortgage Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Innovative Mortgage Services complaints come from?
Most come from Florida (3), Ohio (1), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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