Mortgage company · complaint record
Key Mortgage Services complaints
Consumers have filed 7 complaints about Key Mortgage Services since 2013, none in the last 12 months. It answered 100% on time and closed 14% with relief for the customer. The most common problem is improper use of your report.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 14%
- Last 30 days
- 0
- Rank
- -
Since August 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 31, 2023
Key Mortgage Services complaints by month
The busiest month was February 2023 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Key Mortgage Services answered all time
- Closed with monetary relief114.3%
- Closed with explanation685.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Key Mortgage Services complaints are about
Top Key Mortgage Services problems
Inside "Improper use of your report"
- Credit inquiries on your report that you don't recognize 2
- Reporting company used your report improperly 1
Key Mortgage Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Key Mortgage ServicesMortgages | - | 0 | - |
Compare side by side: Key Mortgage Services vs Midwest Loan Services · Key Mortgage Services vs Truhome Solutions · Key Mortgage Services vs NEXA Mortgage · Key Mortgage Services vs Hilltop
What people say about Key Mortgage Services
All experiencesNo experiences with Key Mortgage Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Key Mortgage Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Money back |
| Feb 26, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 8, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Aug 1, 2020 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 2, 2018 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 2, 2016 | Mortgages | Settlement process and costs | Explained |
| Aug 11, 2013 | Mortgages | Application, originator, mortgage broker | Explained |
Questions about Key Mortgage Services
How many complaints does Key Mortgage Services have?
Key Mortgage Services has 7 complaints on record since August 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Key Mortgage Services respond to complaints?
Yes. Key Mortgage Services answered 100% of its complaints on time (within 15 days) and closed 14% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Key Mortgage Services?
The most common problems are improper use of your report (3), applying for a mortgage or refinancing an existing mortgage (1), struggling to pay mortgage (1).
Is Key Mortgage Services legit?
Key Mortgage Services is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Key Mortgage Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Key Mortgage Services?
Complain to Key Mortgage Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Key Mortgage Services complaints come from?
Most come from Illinois (6), Florida (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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