Lender Live against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Lender Live | 0 | new | - | - | 114 |
Every mortgage company ranked
Latest Lender Live mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 27, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AR | Explained | Yes |
| Apr 20, 2018 | Mortgages | Struggling to pay mortgage | GA | Explained | Yes |
| Mar 12, 2018 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Jan 10, 2018 | Mortgages | Trouble during payment process | MD | Explained | Yes |
| May 12, 2017 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Apr 20, 2017 | Mortgages | Other | CA | Explained | Yes |
| Jan 26, 2017 | Mortgages | Loan modification,collection,foreclosure | NV | Explained | Yes |
| Jan 19, 2017 | Mortgages | Loan servicing, payments, escrow account | RI | Explained | Yes |
| Dec 28, 2016 | Mortgages | Settlement process and costs | NY | Explained | Yes |
| Dec 7, 2016 | Mortgages | Loan servicing, payments, escrow account | WI | Explained | Yes |
| Oct 21, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Jul 29, 2016 | Mortgages | Credit decision / Underwriting | FL | Explained | Yes |
| Jul 17, 2016 | Mortgages | Loan servicing, payments, escrow account | GA | Explained | Yes |
| Jul 6, 2016 | Mortgages | Loan servicing, payments, escrow account | MN | Explained | Yes |
| Jun 24, 2016 | Mortgages | Loan servicing, payments, escrow account | OH | Fixed | Yes |
| Jun 14, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| May 27, 2016 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| May 26, 2016 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| May 26, 2016 | Mortgages | Loan servicing, payments, escrow account | WI | Explained | Yes |
| May 20, 2016 | Mortgages | Loan servicing, payments, escrow account | NM | Explained | Yes |
| May 19, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Apr 29, 2016 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | Yes |
| Apr 20, 2016 | Mortgages | Loan servicing, payments, escrow account | UT | Explained | Yes |
| Apr 14, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Apr 11, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Apr 5, 2016 | Mortgages | Loan modification,collection,foreclosure | MN | Explained | Yes |
| Mar 31, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Mar 17, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| Mar 16, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Mar 9, 2016 | Mortgages | Loan servicing, payments, escrow account | MN | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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