Lender Live against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Lender Live | 0 | new | - | - | 114 |
Every mortgage company ranked
Latest Lender Live mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 4, 2016 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Mar 1, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Feb 22, 2016 | Mortgages | Loan servicing, payments, escrow account | VA | Explained | Yes |
| Feb 20, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Feb 17, 2016 | Mortgages | Loan servicing, payments, escrow account | TN | Explained | Yes |
| Feb 10, 2016 | Mortgages | Loan servicing, payments, escrow account | MA | Explained | Yes |
| Feb 4, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| Feb 2, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Feb 1, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| Jan 31, 2016 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| Jan 29, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jan 27, 2016 | Mortgages | Loan servicing, payments, escrow account | NC | Explained | Yes |
| Jan 27, 2016 | Mortgages | Loan servicing, payments, escrow account | WI | Explained | Yes |
| Jan 25, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jan 25, 2016 | Mortgages | Loan servicing, payments, escrow account | AE | Explained | Yes |
| Jan 21, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Jan 21, 2016 | Mortgages | Loan servicing, payments, escrow account | NJ | Explained | Yes |
| Jan 20, 2016 | Mortgages | Loan servicing, payments, escrow account | GA | Explained | Yes |
| Jan 19, 2016 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | Yes |
| Jan 11, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jan 8, 2016 | Mortgages | Loan servicing, payments, escrow account | MD | Fixed | Yes |
| Jan 8, 2016 | Mortgages | Loan servicing, payments, escrow account | GA | Explained | Yes |
| Jan 8, 2016 | Mortgages | Loan servicing, payments, escrow account | IL | Explained | Yes |
| Jan 6, 2016 | Mortgages | Loan servicing, payments, escrow account | NY | Fixed | Yes |
| Jan 5, 2016 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | Yes |
| Dec 30, 2015 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| Dec 3, 2015 | Mortgages | Loan modification,collection,foreclosure | CO | Explained | Yes |
| Nov 30, 2015 | Mortgages | Loan servicing, payments, escrow account | MO | Explained | Yes |
| Nov 30, 2015 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| Nov 29, 2015 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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