Student loans
MOHELA student loans complaints
Consumers have filed 25,029 complaints about MOHELA's student loans, 7,252 in the last 12 months (-10%). MOHELA answered 36% on time and closed 2% with relief. See the whole MOHELA record.
MOHELA against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
Latest MOHELA student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | In progress |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Nov 3, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | In progress |
| Nov 3, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | In progress |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | In progress |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | In progress |
| Nov 3, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | In progress |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 3, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Nov 2, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | In progress |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 2, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | In progress |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 2, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | In progress |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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