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Complaint log

Moneytree complaint log

The newest complaints about Moneytree, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 19, 2026Payday & personal loansProblem with the payoff process at the end of the loanCAIn progressYes
Sep 12, 2026Debt collectionCommunication tacticsFrequent or repeated callsIDExplainedYes
Aug 14, 2026Payday & personal loansGetting the loanNVExplainedYes
May 25, 2026Payday & personal loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportWAExplainedYes
Jan 14, 2026Money transfers & appsProblem with customer serviceNVExplainedYes
Oct 6, 2025Debt collectionWritten notification about debtDidn't receive notice of right to disputeWAExplainedYes
Jun 4, 2025Payday & personal loansCan't contact lender or servicerCAExplainedYes
Nov 25, 2024Money transfers & appsFraud or scamNVExplainedYes
Oct 2, 2024Money transfers & appsFraud or scamNVExplainedYes
May 3, 2024Money transfers & appsFraud or scamWAExplainedYes
Apr 30, 2024Payday & personal loansReceived a loan you didn't apply forNVExplainedYes
Apr 6, 2024Money transfers & appsProblem with customer serviceWAExplainedYes
Apr 5, 2024Payday & personal loansCan't stop withdrawals from your bank accountCAExplainedYes
Sep 6, 2023Money transfers & appsUnexpected or other feesWAExplainedYes
Aug 8, 2023Money transfers & appsProblem with customer serviceWAExplainedYes
Jul 26, 2023Payday & personal loansProblem with the payoff process at the end of the loanCAExplainedYes
Mar 12, 2023Payday & personal loansStruggling to pay your loanCAExplainedYes
Dec 14, 2022Payday & personal loansStruggling to pay your loanCAExplainedYes
Oct 6, 2022Debt collectionAttempts to collect debt not owedDebt is not yoursCOExplainedYes
Jun 13, 2022Payday & personal loansLoan payment wasn't credited to your accountCAExplainedYes
Apr 1, 2022Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountWAMoney backYes
Mar 30, 2022Payday & personal loansProblem with the payoff process at the end of the loanWAExplainedYes
Jan 4, 2022Payday & personal loansCan't stop withdrawals from your bank accountNVMoney backYes
Dec 14, 2021Money transfers & appsFraud or scamWAMoney backYes
Feb 11, 2021Payday & personal loansStruggling to pay your loanNVExplainedYes
Aug 16, 2020Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Jun 4, 2020Payday & personal loansStruggling to pay your loanNVExplainedYes
Apr 22, 2020Payday & personal loansVehicle was repossessed or sold the vehicleWAExplainedYes
Feb 18, 2020Payday & personal loansCan't stop withdrawals from your bank accountCOExplainedYes
Sep 12, 2018Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Aug 11, 2018Money transfers & appsOther service problemWAExplainedYes
Jul 6, 2018Payday & personal loansCharged fees or interest you didn't expectCOExplainedYes
Apr 20, 2018Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountNVMoney backYes
Mar 19, 2018Money transfers & appsProblem with customer serviceNVExplainedYes
Mar 6, 2018Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountCOExplainedYes
Feb 5, 2018Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountNVMoney backYes
Jan 23, 2018Payday & personal loansMoney was taken from your bank account on the wrong day or for the wrong amountWAExplainedYes
Dec 24, 2017Payday & personal loansStruggling to pay your loanWAExplainedYes
Mar 17, 2017Other financial servicesDisclosuresCOExplainedYes
Dec 22, 2016Payday & personal loansPayment to acct not creditedWAExplainedYes
Aug 15, 2016Payday & personal loansApplied for loan/did not receive moneyNVExplainedYes
Jun 30, 2016Debt collectionImproper contact or sharing of infoTalked to a third party about my debtNVExplainedYes
Apr 8, 2016MortgagesLoan servicing, payments, escrow accountIDExplainedYes
Jan 14, 2016Debt collectionCont'd attempts collect debt not owedDebt is not mineNVFixedYes
Jan 5, 2016Debt collectionCont'd attempts collect debt not owedDebt was paidWAExplainedYes
Dec 19, 2015Payday & personal loansCharged fees or interest I didn't expectCOExplainedYes
Jun 28, 2015Prepaid & gift cardsManaging, opening, or closing accountWAMoney backYes
Apr 21, 2015Payday & personal loansCan't contact lenderCAExplainedYes
Feb 15, 2015Payday & personal loansCan't contact lenderCAExplainedYes
Jan 2, 2015Payday & personal loansCan't stop charges to bank accountCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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