Mortgage Firm against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Mortgage Firm | 2 | new | 100% | 0% | 22 |
Every mortgage company ranked
Latest Mortgage Firm mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 19, 2026 | Mortgages | Trouble during payment processPayment process | FL | Explained | Yes |
| Nov 18, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | FL | Explained | Yes |
| Jan 29, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | FL | Explained | Yes |
| Aug 8, 2023 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Jan 27, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jan 6, 2023 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Nov 25, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | SC | Explained | Yes |
| Sep 9, 2022 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Aug 18, 2022 | Mortgages | Closing on a mortgage | FL | Money back | Yes |
| Apr 5, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Fixed | Yes |
| Mar 24, 2022 | Mortgages | Struggling to pay mortgage | FL | Fixed | Yes |
| Jan 26, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Jan 27, 2021 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jan 27, 2021 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Oct 6, 2020 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | FL | Explained | Yes |
| Jun 26, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Nov 18, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Nov 7, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Sep 17, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Fixed | Yes |
| Feb 6, 2017 | Mortgages | Credit decision / Underwriting | FL | Explained | Yes |
| Mar 25, 2016 | Mortgages | Credit decision / Underwriting | FL | Money back | No |
| Aug 31, 2015 | Mortgages | Application, originator, mortgage broker | PA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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