Mortgage company · complaint record
Mortgage Firm complaints
Filed under MORTGAGE FIRM, INC., THE
Consumers have filed 24 complaints about Mortgage Firm since 2015, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 24
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since August 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 19, 2026
Most complained-about mortgage lenders & servicers
Mortgage Firm complaints by month
The busiest month was November 2019 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Mortgage Firm answered all time
- Closed with monetary relief28.3%
- Closed with non-monetary relief416.7%
- Closed with explanation1875%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Mortgage Firm complaints are about
Top Mortgage Firm problems
Inside "Trouble during payment process"
- Payment process 1
- Loan sold or transferred to another company 1
Where Mortgage Firm complaints come from
Most complaints: Florida (18), North Carolina (1), New York (1), Pennsylvania (1), South Carolina (1).
Mortgage Firm compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Mortgage FirmMortgages | - | 2 | - |
Compare side by side: Mortgage Firm vs Midwest Loan Services · Mortgage Firm vs Truhome Solutions · Mortgage Firm vs NEXA Mortgage · Mortgage Firm vs Hilltop
What people say about Mortgage Firm
All experiencesNo experiences with Mortgage Firm yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Mortgage Firm complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 19, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 18, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jan 29, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 8, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 7, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jan 27, 2023 | Mortgages | Trouble during payment process | Explained |
| Jan 6, 2023 | Mortgages | Trouble during payment process | Explained |
| Nov 25, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Sep 9, 2022 | Mortgages | Trouble during payment process | Explained |
| Aug 18, 2022 | Mortgages | Closing on a mortgage | Money back |
| Apr 5, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Fixed |
| Mar 24, 2022 | Mortgages | Struggling to pay mortgage | Fixed |
Questions about Mortgage Firm
How many complaints does Mortgage Firm have?
Mortgage Firm has 24 complaints on record since August 2015, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Mortgage Firm respond to complaints?
Yes. Mortgage Firm answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Mortgage Firm?
The most common problems are trouble during payment process (10), applying for a mortgage or refinancing an existing mortgage (4), improper use of your report (3).
Is Mortgage Firm legit?
Mortgage Firm is a real company with a public complaint record: consumers have complained about it 24 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Mortgage Firm legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Mortgage Firm?
Complain to Mortgage Firm in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Mortgage Firm complaints come from?
Most come from Florida (18), North Carolina (1), New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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