Complaint log
Mr. Cooper complaint log
The newest complaints about Mr. Cooper, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 27, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 27, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Feb 26, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 25, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 25, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 25, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Feb 25, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 25, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Feb 25, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 25, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 24, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Feb 24, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 24, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 24, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 24, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 24, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 24, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 23, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 23, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 23, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 22, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Feb 22, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Feb 22, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 22, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 21, 2026 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Feb 21, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 20, 2026 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 20, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 20, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 20, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 20, 2026 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Feb 19, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 19, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 19, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 19, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 19, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Feb 19, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Feb 19, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Feb 19, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 19, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 19, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 19, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works