Mortgage company · complaint record
My Mortgage complaints
Filed under My Mortgage, Inc.
Consumers have filed 8 complaints about My Mortgage since 2020, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is problem with a company's investigation into an existing problem.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 8
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since July 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 3, 2026
Most complained-about mortgage lenders & servicers
My Mortgage complaints by month
The busiest month was July 2020 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How My Mortgage answered all time
- Closed with explanation787.5%
- Untimely response112.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top My Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Loan estimate or other related disclosures 1
My Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | My MortgageMortgages | - | 1 | - |
Compare side by side: My Mortgage vs Midwest Loan Services · My Mortgage vs Truhome Solutions · My Mortgage vs NEXA Mortgage · My Mortgage vs Hilltop
What people say about My Mortgage
All experiencesNo experiences with My Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest My Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 3, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Sep 16, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Nov 29, 2023 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Dec 30, 2022 | Mortgages | Closing on a mortgage | Explained |
| Feb 24, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Dec 16, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jan 19, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 16, 2020 | Mortgages | Closing on a mortgage | Explained |
Questions about My Mortgage
How many complaints does My Mortgage have?
My Mortgage has 8 complaints on record since July 2020, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does My Mortgage respond to complaints?
Yes. My Mortgage answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with My Mortgage?
The most common problems are problem with a company's investigation into an existing problem (1), applying for a mortgage or refinancing an existing mortgage (4), closing on a mortgage (3).
Is My Mortgage legit?
My Mortgage is a real company with a public complaint record: consumers have complained about it 8 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is My Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against My Mortgage?
Complain to My Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most My Mortgage complaints come from?
Most come from Florida (5), Maryland (2), New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about My Mortgage
No comments yet. Start the conversation - questions are welcome too.