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Complaint log

Nelnet complaint log

The newest complaints about Nelnet, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 25, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledDEExplainedYes
Oct 25, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Oct 24, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Oct 24, 2026Student loansIncorrect information on your reportAccount status incorrectOHExplainedYes
Oct 24, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Oct 24, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeLAExplainedYes
Oct 24, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTNExplainedYes
Oct 24, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Oct 24, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMOExplainedYes
Oct 24, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportINExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerProblem with customer serviceNMExplainedYes
Oct 23, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedLAExplainedYes
Oct 23, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsMIExplainedYes
Oct 23, 2026Student loansIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledUTExplainedYes
Oct 23, 2026Student loansIncorrect information on your reportAccount status incorrectOKExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanARExplainedYes
Oct 23, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 23, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportWVExplainedYes
Oct 23, 2026Credit reportingIncorrect information on your reportAccount status incorrectSCExplainedYes
Oct 23, 2026Student loansIncorrect information on your reportAccount status incorrectORExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Oct 23, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerProblem with customer service-ExplainedYes
Oct 23, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseRIExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Oct 23, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeMIExplainedYes
Oct 23, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargePAExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Oct 22, 2026Student loansStruggling to repay your loanProblem with your payment planAZExplainedYes
Oct 22, 2026Student loansStruggling to repay your loanProblem with your payment planNCExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 22, 2026Student loansIncorrect information on your reportInformation belongs to someone elseOHExplainedYes
Oct 22, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseLAExplainedYes
Oct 22, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 22, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportORExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 22, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftNCExplainedYes
Oct 22, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseOHExplainedYes
Oct 22, 2026Student loansIncorrect information on your reportAccount status incorrectHIExplainedYes
Oct 22, 2026Credit reportingIncorrect information on your reportAccount information incorrectMAExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 22, 2026Credit reportingIncorrect information on your reportAccount status incorrectNYExplainedYes
Oct 22, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedWAExplainedYes
Oct 22, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNYExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanALIn progressYes
Oct 21, 2026Student loansDealing with your lender or servicerProblem with customer serviceINExplainedYes
Oct 21, 2026Student loansProblem with fraud alerts or security freezesCAExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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