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Complaint log

Nelnet complaint log

The newest complaints about Nelnet, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Oct 21, 2026Student loansIncorrect information on your reportAccount information incorrectCAExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Oct 21, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedOKExplainedYes
Oct 21, 2026Student loansIncorrect information on your reportAccount status incorrectHIExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Oct 21, 2026Student loansIncorrect information on your reportAccount status incorrectHIExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount information incorrectPAExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledSCExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount status incorrectNYExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerProblem with customer servicePAExplainedYes
Oct 21, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTXExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Oct 21, 2026Student loansIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Oct 21, 2026Student loansStruggling to repay your loanProblem with your payment planALExplainedYes
Oct 21, 2026Student loansStruggling to repay your loanProblem with your payment planOHExplainedYes
Oct 21, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMNExplainedYes
Oct 21, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXExplainedYes
Oct 20, 2026Student loansStruggling to repay your loanProblem with your payment planMIExplainedYes
Oct 20, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNYExplainedYes
Oct 20, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Oct 20, 2026Credit reportingIncorrect information on your reportAccount status incorrectTNExplainedYes
Oct 20, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanKYExplainedYes
Oct 20, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 20, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsWAExplainedYes
Oct 20, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 20, 2026Student loansIncorrect information on your reportAccount status incorrectOKExplainedYes
Oct 20, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMIExplainedYes
Oct 20, 2026Student loansIncorrect information on your reportAccount status incorrectTNExplainedYes
Oct 20, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountTXExplainedYes
Oct 20, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMIExplainedYes
Oct 20, 2026Credit reportingIncorrect information on your reportAccount status incorrectVAExplainedYes
Oct 20, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Oct 20, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Oct 20, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 19, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMNExplainedYes
Oct 19, 2026Student loansStruggling to repay your loanProblem with your payment planOKExplainedYes
Oct 19, 2026Student loansIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 19, 2026Payday & personal loansCharged fees or interest you didn't expectOHExplainedYes
Oct 19, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMDExplainedYes
Oct 19, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysAZExplainedYes
Oct 19, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Oct 19, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeAZExplainedYes
Oct 19, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 19, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Oct 19, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Oct 19, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Oct 19, 2026Student loansIncorrect information on your reportAccount status incorrectPAExplainedYes
Oct 19, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handled-ExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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