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Complaint log

Nelnet complaint log

The newest complaints about Nelnet, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 29, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedFLExplainedYes
Oct 29, 2026Student loansIncorrect information on your reportAccount information incorrectTXExplainedYes
Oct 29, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Oct 29, 2026Student loansStruggling to repay your loanProblem with your payment planCAExplainedYes
Oct 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 29, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes
Oct 28, 2026Student loansProblem with fraud alerts or security freezesCOExplainedYes
Oct 28, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMDExplainedYes
Oct 28, 2026Student loansIncorrect information on your reportAccount information incorrectOKExplainedYes
Oct 28, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsALExplainedYes
Oct 28, 2026Student loansStruggling to repay your loanProblem with your payment planNCExplainedYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Oct 28, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Oct 28, 2026Credit reportingIncorrect information on your reportAccount status incorrectMAExplainedYes
Oct 28, 2026Credit reportingIncorrect information on your reportAccount status incorrectMOExplainedYes
Oct 28, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 28, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeWAExplainedYes
Oct 28, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftILExplainedYes
Oct 28, 2026Credit reportingIncorrect information on your reportAccount status incorrectMSExplainedYes
Oct 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledIDIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanINExplainedYes
Oct 27, 2026Student loansIncorrect information on your reportAccount status incorrectNCExplainedYes
Oct 27, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 27, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 27, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNHExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNCExplainedYes
Oct 27, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanPAExplainedYes
Oct 27, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseDCExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOHExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 27, 2026Student loansImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedYes
Oct 27, 2026Credit reportingImproper use of your reportReporting company used your report improperlyGAExplainedYes
Oct 26, 2026Credit reportingIncorrect information on your reportAccount information incorrectLAExplainedYes
Oct 26, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAExplainedYes
Oct 26, 2026Student loansImproper use of your reportReporting company used your report improperlyGAExplainedYes
Oct 26, 2026Student loansIncorrect information on your reportAccount status incorrectOKExplainedYes
Oct 26, 2026Credit reportingImproper use of your reportReporting company used your report improperlyILExplainedYes
Oct 26, 2026Credit reportingIncorrect information on your reportAccount information incorrectNCExplainedYes
Oct 26, 2026Credit reportingIncorrect information on your reportAccount status incorrectPRExplainedYes
Oct 26, 2026Student loansIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 26, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 26, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Oct 26, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseOHExplainedYes
Oct 26, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedOHIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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