NOVAD Management Consulting against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | NOVAD Management Consulting | 1 | new | 100% | 0% | 194 |
Every mortgage company ranked
Latest NOVAD Management Consulting mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 23, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | OK | Explained | Yes |
| Apr 18, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | PA | Explained | Yes |
| Dec 19, 2022 | Mortgages | Trouble during payment process | LA | Explained | Yes |
| Dec 19, 2022 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Dec 12, 2022 | Mortgages | Trouble during payment process | NJ | Explained | Yes |
| Sep 30, 2022 | Mortgages | Trouble during payment process | MA | Explained | Yes |
| Sep 29, 2022 | Mortgages | Trouble during payment process | CA | Explained | No |
| Sep 29, 2022 | Mortgages | Trouble during payment process | CA | Explained | No |
| Sep 27, 2022 | Mortgages | Incorrect information on your reportInformation belongs to someone else | CA | Explained | No |
| Sep 20, 2022 | Mortgages | Struggling to pay mortgage | VA | Explained | No |
| Sep 12, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | No |
| Sep 12, 2022 | Mortgages | Struggling to pay mortgage | NC | Explained | No |
| Sep 1, 2022 | Mortgages | Struggling to pay mortgage | NY | Explained | No |
| Aug 27, 2022 | Mortgages | Trouble during payment process | CA | Explained | No |
| Aug 19, 2022 | Mortgages | Struggling to pay mortgage | CT | Explained | Yes |
| Aug 18, 2022 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Aug 6, 2022 | Mortgages | Struggling to pay mortgage | IN | Explained | Yes |
| Aug 4, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | UT | Explained | Yes |
| Jul 27, 2022 | Mortgages | Trouble during payment process | NC | Explained | No |
| Jul 23, 2022 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jul 18, 2022 | Mortgages | Closing on a mortgage | PA | Explained | No |
| Jul 11, 2022 | Mortgages | Struggling to pay mortgage | FL | Explained | No |
| Jul 8, 2022 | Mortgages | Struggling to pay mortgage | CA | Explained | No |
| Jul 7, 2022 | Mortgages | Struggling to pay mortgage | NC | Explained | No |
| Jul 6, 2022 | Mortgages | Closing on a mortgage | MA | Explained | No |
| Jun 27, 2022 | Mortgages | Trouble during payment process | TN | Explained | No |
| Jun 13, 2022 | Mortgages | Trouble during payment process | FL | Explained | No |
| Jun 6, 2022 | Mortgages | Struggling to pay mortgage | VA | Explained | No |
| Jun 1, 2022 | Mortgages | Closing on a mortgage | PA | Explained | No |
| May 26, 2022 | Mortgages | Trouble during payment process | VA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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