Mortgages
Real Time Group mortgages complaints
Consumers have filed 530 complaints about Real Time Group's mortgages, 29 in the last 12 months (-12%). Real Time Group answered 100% on time and closed 0% with relief. See the whole Real Time Group record.
Real Time Group against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Real Time Group | 29 | 100% | 0% |
Latest Real Time Group mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 18, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 18, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Nov 2, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Oct 11, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 24, 2024 | Mortgages | Trouble during payment processLien release | Explained |
| Sep 12, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 10, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 29, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 12, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 7, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jul 26, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 25, 2024 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jul 16, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 12, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 26, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jun 17, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 11, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 10, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 3, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 1, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| May 23, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| May 21, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 14, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 10, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| May 9, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 7, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Apr 18, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Apr 16, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Apr 15, 2024 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Apr 2, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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