Mortgage company · complaint record
Real Time Group complaints
Filed under Real Time Group, Inc.
Consumers have filed 1,202 complaints about Real Time Group since 2012, 55 of them in the last 12 months (-23% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is struggling to pay mortgage. It is the 47th most complained-about of 595 mortgage lenders & servicers this year.
Average response record. How it works
- Complaints on record
- 1,202
- Last 12 months
- 55
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 4
- Rank
- #47 of 595
Since February 2012
-23% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 7, 2026
Most complained-about mortgage lenders & servicers
Real Time Group complaints by month
The busiest month was April 2018 (20 complaints). Complaints in the last 12 months are down 23% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Real Time Group answered last 12 months
- Closed with explanation55100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend15/15-23% vs last year
What Real Time Group complaints are about
Top Real Time Group problems last 12 months
Inside "Struggling to pay mortgage"
- Foreclosure 29
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure 22
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu 6
- An existing modification, forbearance plan, short sale, or other loss mitigation relief 4
Where Real Time Group complaints come from
Most complaints: California (383), Florida (108), Texas (65), Georgia (48), New York (43).
Real Time Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Union Home MortgageMortgages | 56 | 61 | C |
| 2 | Nexus NovaMortgages | 38 | 61 | D |
| 3 | Click n' CloseMortgages | 36 | 57 | D |
| 4 | FCI Lender ServicesMortgages | 55 | 56 | C |
| 5 | Real Time GroupMortgages | 60 | 55 | C |
| 6 | Finance of AmericaMortgages | 55 | 45 | C |
| 7 | Acra IntermediateMortgages | 75 | 45 | B |
| 8 | NVR IncMortgages | 52 | 43 | C |
Compare side by side: Real Time Group vs Union Home Mortgage · Real Time Group vs Nexus Nova · Real Time Group vs Click n' Close · Real Time Group vs FCI Lender Services
What people say about Real Time Group
All experiencesNo experiences with Real Time Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Real Time Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 26, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 23, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 17, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 12, 2026 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Oct 5, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 22, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 3, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 1, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Aug 27, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Aug 26, 2026 | Debt collection | False statements or representationTold you not to respond to a lawsuit they filed against you | Explained |
| Aug 20, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
Questions about Real Time Group
How many complaints does Real Time Group have?
Real Time Group has 1,202 complaints on record since February 2012, including 55 in the last 12 months and 4 in the last 30 days. That makes it number 647 of every company by complaints this year.
Does Real Time Group respond to complaints?
Yes. Real Time Group answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 60/100 (grade C).
What do people complain about most with Real Time Group?
The most common problems are struggling to pay mortgage (141), trouble during payment process (84), attempts to collect debt not owed (145).
Is Real Time Group legit?
Real Time Group is a real company with a public complaint record: consumers have complained about it 1,202 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Real Time Group legit? for the signals, red flags and how to protect yourself.
Are complaints about Real Time Group going up or down?
Down. There were 55 complaints in the last 12 months against 71 in the 12 before (-23%). See every month.
How do I file a complaint against Real Time Group?
Complain to Real Time Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Real Time Group complaints come from?
Most come from California (383), Florida (108), Texas (65). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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