Mortgages
Real Time Group mortgages complaints
Consumers have filed 530 complaints about Real Time Group's mortgages, 29 in the last 12 months (-12%). Real Time Group answered 100% on time and closed 0% with relief. See the whole Real Time Group record.
Real Time Group against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Real Time Group | 29 | 100% | 0% |
Latest Real Time Group mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 23, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 1, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Aug 27, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Aug 20, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 18, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Aug 4, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jul 31, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jul 12, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 27, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Jun 26, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 26, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jun 17, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| May 1, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Apr 14, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Apr 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 23, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 11, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 11, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 19, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 2, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jan 13, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jan 12, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jan 8, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Dec 24, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Dec 19, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Dec 8, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 5, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 16, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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