Mortgages
Real Time Group mortgages complaints
Consumers have filed 530 complaints about Real Time Group's mortgages, 29 in the last 12 months (-12%). Real Time Group answered 100% on time and closed 0% with relief. See the whole Real Time Group record.
Real Time Group against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Real Time Group | 29 | 100% | 0% |
Latest Real Time Group mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 29, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 24, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 17, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 15, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 8, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 29, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 27, 2025 | Mortgages | Trouble during payment processFees charged | Explained |
| Aug 17, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 12, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 7, 2025 | Mortgages | Trouble during payment processLien release | Explained |
| Jul 4, 2025 | Mortgages | Trouble during payment processLien release | Explained |
| Jun 28, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 26, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 20, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 18, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 17, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jun 10, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| May 7, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| May 5, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Apr 29, 2025 | Mortgages | Trouble during payment processFees charged | Explained |
| Apr 29, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Apr 4, 2025 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Mar 24, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Mar 19, 2025 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Mar 12, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 28, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jan 21, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 20, 2025 | Mortgages | Credit monitoring or identity theft protection servicesBilling dispute for services | Explained |
| Jan 13, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Dec 23, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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