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Complaint log

Rocket Mortgage complaint log

The newest complaints about Rocket Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 29, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processNCExplainedYes
Oct 29, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedCAExplainedYes
Oct 29, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuSCExplainedYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVAExplainedYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAExplainedYes
Oct 29, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsMNExplainedYes
Oct 29, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyILExplainedYes
Oct 29, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyGAExplainedYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceWIExplainedYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceLAExplainedYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMDExplainedYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Oct 28, 2026MortgagesTrouble during payment processLien releaseNJExplainedYes
Oct 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Oct 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVAExplainedYes
Oct 28, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseIAIn progressYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceOHExplainedYes
Oct 28, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuVTExplainedYes
Oct 28, 2026MortgagesTrouble during payment processLien releaseNJIn progressYes
Oct 28, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresKSExplainedYes
Oct 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanILExplainedYes
Oct 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processNCExplainedYes
Oct 28, 2026MortgagesIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 28, 2026MortgagesTrouble during payment processPayment processPAExplainedYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceUTExplainedYes
Oct 28, 2026MortgagesStruggling to pay mortgageForeclosureTXExplainedYes
Oct 28, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureUTIn progressYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 27, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingGAIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureARExplainedYes
Oct 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processVAExplainedYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceKYExplainedYes
Oct 27, 2026MortgagesTrouble during payment processFees chargedCAIn progressYes
Oct 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPAExplainedYes
Oct 27, 2026MortgagesTrouble during payment processPayment processFLExplainedYes
Oct 27, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefNYExplainedYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCTIn progressYes
Oct 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCOExplainedYes
Oct 27, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuILIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNJExplainedYes
Oct 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureOHExplainedYes
Oct 27, 2026MortgagesTrouble during payment processPayment processTNIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMAIn progressYes
Oct 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMIExplainedYes
Oct 27, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingTNExplainedYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMAExplainedYes
Oct 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCOExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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