Prepaid & gift cards
Securus J prepaid & gift cards complaints
Consumers have filed 47 complaints about Securus J's prepaid & gift cards, 1 in the last 12 months. Securus J answered 100% on time and closed 0% with relief. See the whole Securus J record.
Securus J against other prepaid card companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Block (Cash App) | 890 | 99% | 0% |
| 2 | Comerica | 723 | 100% | 71% |
| 3 | InComm Payments | 643 | 91.8% | 0% |
| 4 | American Express | 573 | 99.3% | 39% |
| 5 | Netspend | 409 | 99.5% | 0% |
| 6 | Conduent | 333 | 19.5% | 0% |
| 7 | Fifth Third Bank | 321 | 100% | 43% |
| 8 | Fiserv Finxact Core | 285 | 100% | 0% |
| 9 | Blackhawk Network | 263 | 98.1% | 0% |
| 10 | U.S. Bank | 251 | 100% | 12% |
| 11 | PayPal | 222 | 100% | 44% |
| 12 | Chime | 212 | 100% | 8% |
| 13 | Securus J | 1 | 100% | 0% |
Latest Securus J prepaid & gift cards complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Adding money | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Explained |
| Jun 10, 2016 | Prepaid & gift cards | Adding money | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Managing, opening, or closing account | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Explained |
| Jun 10, 2016 | Prepaid & gift cards | Fees | Closed |
| Feb 22, 2016 | Prepaid & gift cards | Fraud or scam | Explained |
Your rights with prepaid card companies
Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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