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Complaint log

Shellpoint Mortgage Servicing complaint log

The newest complaints about Shellpoint Mortgage Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 13, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuILExplainedYes
Oct 13, 2026Credit reportingImproper use of your reportReporting company used your report improperlyINExplainedYes
Oct 13, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuPAIn progressYes
Oct 13, 2026MortgagesTrouble during payment processLien releaseILIn progressYes
Oct 13, 2026MortgagesTrouble during payment processPaying off the loanSCExplainedYes
Oct 13, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMIExplainedYes
Oct 13, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXIn progressYes
Oct 13, 2026MortgagesStruggling to pay mortgageForeclosureCAExplainedNo
Oct 13, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuOHExplainedYes
Oct 13, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 12, 2026MortgagesTrouble during payment processPayment processNJIn progressYes
Oct 12, 2026Credit reportingIncorrect information on your reportAccount information incorrectMAIn progressYes
Oct 12, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 12, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCTIn progressYes
Oct 12, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)PAIn progressYes
Oct 12, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Oct 12, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Oct 12, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXIn progressYes
Oct 12, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCTIn progressYes
Oct 12, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processMSIn progressYes
Oct 12, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Oct 12, 2026MortgagesTrouble during payment processPayment processFLIn progressYes
Oct 11, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 11, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAIn progressYes
Oct 11, 2026MortgagesIncorrect information on your reportAccount status incorrectNJIn progressYes
Oct 11, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanALIn progressYes
Oct 11, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceDCIn progressYes
Oct 11, 2026MortgagesStruggling to pay mortgageForeclosureNYIn progressYes
Oct 11, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYIn progressYes
Oct 10, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanALIn progressYes
Oct 10, 2026MortgagesTrouble during payment processPayment processVAIn progressYes
Oct 10, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCAExplainedYes
Oct 9, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAIn progressYes
Oct 9, 2026MortgagesTrouble during payment processPayment processKSIn progressYes
Oct 9, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)CAIn progressYes
Oct 9, 2026MortgagesTrouble during payment processPayment processOHExplainedYes
Oct 9, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCAIn progressYes
Oct 9, 2026MortgagesTrouble during payment processPayment processPAIn progressYes
Oct 9, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Oct 9, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalMDExplainedYes
Oct 9, 2026MortgagesTrouble during payment processPaying off the loanSCExplainedYes
Oct 9, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Oct 9, 2026Credit reportingIncorrect information on your reportAccount status incorrectMDIn progressYes
Oct 8, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 8, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanSCIn progressYes
Oct 8, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAIn progressYes
Oct 8, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyOKIn progressYes
Oct 8, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCAExplainedYes
Oct 8, 2026MortgagesTrouble during payment processPaying off the loanNJIn progressYes
Oct 8, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processNJIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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