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Complaint log

Shellpoint Mortgage Servicing complaint log

The newest complaints about Shellpoint Mortgage Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 16, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureGAExplainedYes
Oct 16, 2026MortgagesStruggling to pay mortgageForeclosureGAIn progressYes
Oct 16, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPAIn progressYes
Oct 16, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAIn progressYes
Oct 15, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureORIn progressYes
Oct 15, 2026Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsCTIn progressYes
Oct 15, 2026Credit reportingImproper use of your reportReporting company used your report improperlyHIIn progressYes
Oct 15, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processOHIn progressYes
Oct 15, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCAIn progressYes
Oct 15, 2026Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneMDExplainedYes
Oct 15, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXIn progressYes
Oct 15, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXIn progressYes
Oct 15, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMDIn progressYes
Oct 15, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceSCExplainedYes
Oct 15, 2026MortgagesTrouble during payment processPaying off the loanMAIn progressYes
Oct 15, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMIExplainedYes
Oct 15, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMIExplainedYes
Oct 15, 2026MortgagesIncorrect information on your reportAccount status incorrectSCIn progressYes
Oct 15, 2026MortgagesTrouble during payment processPaying off the loanTNIn progressYes
Oct 15, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Oct 15, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMIExplainedYes
Oct 15, 2026MortgagesTrouble during payment processPayment processUTIn progressYes
Oct 14, 2026MortgagesStruggling to pay mortgageForeclosureTNIn progressYes
Oct 14, 2026MortgagesTrouble during payment processPaying off the loanOHIn progressYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount status incorrectNJIn progressYes
Oct 14, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayVANo timely replyNo
Oct 14, 2026Credit reportingIncorrect information on your reportAccount status incorrectMDIn progressYes
Oct 14, 2026MortgagesTrouble during payment processPaying off the loanNVIn progressYes
Oct 14, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAIn progressYes
Oct 14, 2026Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyCAIn progressYes
Oct 14, 2026MortgagesTrouble during payment processFees chargedCAIn progressYes
Oct 14, 2026MortgagesTrouble during payment processFees chargedUTIn progressYes
Oct 14, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanSCIn progressYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount status incorrectNJIn progressYes
Oct 14, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAIn progressYes
Oct 14, 2026MortgagesTrouble during payment processPayment processOHIn progressYes
Oct 14, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJIn progressYes
Oct 14, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAIn progressYes
Oct 14, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyNVIn progressYes
Oct 14, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuSCIn progressYes
Oct 14, 2026MortgagesTrouble during payment processPayment processCAIn progressYes
Oct 13, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAExplainedYes
Oct 13, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMAIn progressYes
Oct 13, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanINExplainedYes
Oct 13, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyPAIn progressYes
Oct 13, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCTIn progressYes
Oct 13, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 13, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCOExplainedYes
Oct 13, 2026MortgagesIncorrect information on your reportAccount status incorrectMDExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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