Mortgages
State Bankshares mortgages complaints
Consumers have filed 29 complaints about State Bankshares's mortgages, 11 in the last 12 months. State Bankshares answered 100% on time and closed 0% with relief. See the whole State Bankshares record.
State Bankshares against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | State Bankshares | 11 | 100% | 0% |
Latest State Bankshares mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 30, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Jul 6, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jun 2, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Mar 20, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Mar 18, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 14, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Feb 28, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 18, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Feb 6, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Feb 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 12, 2025 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 6, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Oct 1, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 8, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 14, 2025 | Mortgages | Trouble during payment processInterest rate | Fixed |
| Jun 6, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Apr 14, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 12, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Jun 5, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Apr 15, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 21, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jan 31, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Dec 20, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Dec 9, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Oct 18, 2023 | Mortgages | Closing on a mortgageFees or costs after closing | Fixed |
| Sep 27, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 5, 2023 | Mortgages | Trouble during payment process | Explained |
| May 12, 2023 | Mortgages | Trouble during payment process | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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